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Business Courses

Solution AreaCurriculumSeries Course TitleCourse#Asset TypeEstimated Duration Hours
Business     
BUSINESS STRATEGY and OPERATIONS   
 Operations Curriculum   
  Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment  
   Fundamentals of Lean and Six Sigma and their Applicationsoper_36_a01_bs_enusSkillsoft Course1.98
   Six Sigma Project Selection, Roles, and Responsibilitiesoper_36_a02_bs_enusSkillsoft Course1.83
   Six Sigma Strategic Planning and Deploymentoper_36_a03_bs_enusSkillsoft Course2.5
  Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures  
   Impact on Stakeholders and Benchmarking for Six Sigmaoper_37_a01_bs_enusSkillsoft Course1.48
   Using Business and Financial Measures in Six Sigmaoper_37_a02_bs_enusSkillsoft Course2
  Six Sigma Black Belt (2015 BOK): Team Management   
   Six Sigma Team Dynamics, Roles, and Success Factorsoper_38_a01_bs_enusSkillsoft Course1.95
   Six Sigma Team Facilitation and Leadershipoper_38_a02_bs_enusSkillsoft Course2.08
   Six Sigma Team Dynamics and Trainingoper_38_a03_bs_enusSkillsoft Course2.08
  Six Sigma Black Belt (2015 BOK): Define   
   Determining Requirements by Listening to the Voice of the Customer in Six Sigmaoper_39_a01_bs_enusSkillsoft Course2.02
   Six Sigma Business Case, Project Charter, and Toolsoper_39_a02_bs_enusSkillsoft Course2.17
  Six Sigma Black Belt (2015 BOK): Measure   
   Process Flow Metrics and Analysis Tools for Six Sigmaoper_40_a01_bs_enusSkillsoft Course1.75
   Data Types, Sampling, Collection, and Measurement in Six Sigmaoper_40_a02_bs_enusSkillsoft Course2.33
   Six Sigma Measurement Systems and Metrologyoper_40_a03_bs_enusSkillsoft Course2
   Using Basic Statistics and Graphical Methods in Six Sigmaoper_40_a04_bs_enusSkillsoft Course2.02
   Probability and Probability Distributions in Six Sigmaoper_40_a05_bs_enusSkillsoft Course2
   Determining Process Performance and Capability in Six Sigmaoper_40_a06_bs_enusSkillsoft Course1.98
  Six Sigma Black Belt (2015 BOK): Analyze   
   Measuring and Modeling Relationships between Variables in Six Sigmaoper_41_a01_bs_enusSkillsoft Course1.5
   Basics of Hypothesis Testing and Tests for Means in Six Sigmaoper_41_a02_bs_enusSkillsoft Course2
   Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigmaoper_41_a03_bs_enusSkillsoft Course2
   Multivariate Tools and Nonparametric Tests in Six Sigmaoper_41_a04_bs_enusSkillsoft Course1.75
   FMEA and Other Nonstatistical Analysis Methods in Six Sigmaoper_41_a05_bs_enusSkillsoft Course2
  Six Sigma Black Belt (2015 BOK): Improve   
   Understanding DOE and Planning Experiments in Six Sigmaoper_42_a01_bs_enusSkillsoft Course1.97
   Designing, Conducting, and Analyzing Experiments in Six Sigmaoper_42_a02_bs_enusSkillsoft Course2
   Lean Improvement Methods and Implementation Planning in Six Sigmaoper_42_a03_bs_enusSkillsoft Course1.93
  Six Sigma Black Belt (2015 BOK): Control   
   Statistical Process Control (SPC) and Control Charts in Six Sigmaoper_43_a01_bs_enusSkillsoft Course2
   Using Lean Control Tools and Maintaining Controls in Six Sigmaoper_43_a02_bs_enusSkillsoft Course2.02
   Sustaining Six Sigma Improvementsoper_43_a03_bs_enusSkillsoft Course2.28
  Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS)   
   Common DFSS Methodologies, Design for X, and Robust Designsoper_44_a01_bs_enusSkillsoft Course2
  Operations Management: Efficiency of Production   
   Operations Management Functions and Strategiesoper_45_a01_bs_enusSkillsoft Course0.52
   Strategic Product and Service Managementoper_45_a02_bs_enusSkillsoft Course0.45
   Supply Chain Management Basics: Cutting Costs and Optimizing Deliveryoper_45_a03_bs_enusSkillsoft Course0.47
   Inventory Management: Aligning Inventory with Production and Demandoper_45_a04_bs_enusSkillsoft Course0.5
   Optimizing Operations Using Demand Forecasting and Capacity Managementoper_45_a05_bs_enusSkillsoft Course0.52
  Understanding Lean Production   
   Using Lean to Perfect Organizational Processesoper_46_a01_bs_enusSkillsoft Course0.38
   Using Lean to Improve Flow and Pulloper_46_a02_bs_enusSkillsoft Course0.37
   Using Lean to Reduce Waste and Streamline Value Flowoper_46_a03_bs_enusSkillsoft Course0.37
   Applying Value Stream Mapping in Lean Businessoper_46_a04_bs_enusSkillsoft Course0.43
  Six Sigma Yellow Belt - Six Sigma Fundamentals   
   Six Sigma and Lean: Foundations and Principlesapr_07_a01_bs_enusSkillsoft Course1.6
   Six Sigma: Team Basics, Roles, and Responsibilitiesapr_07_a02_bs_enusSkillsoft Course1.15
   Six Sigma: Quality Toolsapr_07_a03_bs_enusSkillsoft Course0.98
   Six Sigma: Metricsapr_07_a04_bs_enusSkillsoft Course1.05
  Six Sigma Yellow Belt - Define   
   Six Sigma: Identifying Projectsapr_08_a01_bs_enusSkillsoft Course1.33
   Six Sigma: Project Management Basicsapr_08_a02_bs_enusSkillsoft Course1.42
  Six Sigma Yellow Belt - Measure   
   Basic Six Sigma Statisticsapr_09_a01_bs_enusSkillsoft Course1.08
   Classifying and Collecting Dataapr_09_a02_bs_enusSkillsoft Course1.48
   Six Sigma Measurement System Analysisapr_09_a03_bs_enusSkillsoft Course1.13
  Six Sigma Yellow Belt - Analyze   
   Lean Tools and FMEAapr_10_a01_bs_enusSkillsoft Course1.23
   Data Analysis and Root Cause Analysis in Six Sigmaapr_10_a02_bs_enusSkillsoft Course1.25
   Six Sigma Correlation, Regression, and Hypothesis Testingapr_10_a03_bs_enusSkillsoft Course1.28
  Six Sigma Yellow Belt - Improve and Control   
   Six Sigma Techniques for Improvementapr_11_a01_bs_enusSkillsoft Course1.33
   Six Sigma Control Tools and Documentationapr_11_a02_bs_enusSkillsoft Course1.33
  Six Sigma Green Belt - Six Sigma and Organizational Strategy   
   Organizational Goals and Six Sigmaapr_01_a01_bs_enusSkillsoft Course1.68
   Lean Principles in Six Sigma Projectsapr_01_a02_bs_enusSkillsoft Course1.88
   FMEA and Design for Six Sigmaapr_01_a03_bs_enusSkillsoft Course1.48
  Six Sigma Green Belt - Define   
   Identifying Six Sigma Projectsapr_02_a01_bs_enusSkillsoft Course1.32
   Six Sigma Voice of the Customerapr_02_a02_bs_enusSkillsoft Course1.58
   Six Sigma Project Management Essentialsapr_02_a03_bs_enusSkillsoft Course1.45
   Management and Planning Tools for Six Sigmaapr_02_a04_bs_enusSkillsoft Course1.3
   Six Sigma Performance Metricsapr_02_a05_bs_enusSkillsoft Course0.92
   Team Dynamics and Performance for Six Sigma Projectsapr_02_a06_bs_enusSkillsoft Course1.07
  Six Sigma Green Belt - Measure   
   Six Sigma Process Documentation and Analysisapr_03_a01_bs_enusSkillsoft Course0.7
   Six Sigma Probability and Statistical Distributionsapr_03_a02_bs_enusSkillsoft Course1.38
   Six Sigma Data Classification, Sampling, and Collectionapr_03_a03_bs_enusSkillsoft Course1.15
   Six Sigma Statistics and Graphical Presentationapr_03_a04_bs_enusSkillsoft Course1.05
   Six Sigma Measurement Systems Analysisapr_03_a05_bs_enusSkillsoft Course1.12
   Six Sigma Process and Performance Capability Measurementapr_03_a06_bs_enusSkillsoft Course1.07
  Six Sigma Green Belt - Analyze   
   Six Sigma Exploratory Data Analysisapr_04_a01_bs_enusSkillsoft Course0.9
   Six Sigma Hypothesis Testing Fundamentalsapr_04_a02_bs_enusSkillsoft Course1.23
   Six Sigma Hypothesis Tests for Variances and Proportionsapr_04_a03_bs_enusSkillsoft Course0.98
  Six Sigma Green Belt - Improve   
   Six Sigma Design of Experimentsapr_05_a01_bs_enusSkillsoft Course1.07
   Six Sigma Root Cause Analysis and Waste Eliminationapr_05_a02_bs_enusSkillsoft Course1.25
   Six Sigma Cycle-time Reduction and Kaizen Blitzapr_05_a03_bs_enusSkillsoft Course0.83
  Six Sigma Green Belt - Control   
   Six Sigma Statistical Process Control Basicsapr_06_a01_bs_enusSkillsoft Course1.32
   Six Sigma Control Chartsapr_06_a02_bs_enusSkillsoft Course1.62
   Six Sigma Process Control Toolsapr_06_a03_bs_enusSkillsoft Course0.92
  Managing for Operational Excellence   
   Managing for Operational Excellencebs_aop47_a01_enusSkillsoft Course0.35
  Business Process Improvement   
   Enabling Business Process Improvementbs_aop48_a01_enusSkillsoft Course0.32
  Mentoring Asset   
   Mentoring Six Sigma Green Belt (SSGB)mntcssgbSkillsoft Mentoring Assets
   Mentoring Six Sigma Yellow Belt (SSYB)mntcssybSkillsoft Mentoring Assets
  Test Preps   
   TestPrep Six Sigma Green Belt (SSGB)oper_ssgb_a02_tp_enusSkillsoft Testpr4
   TestPrep Six Sigma Yellow Belt (SSYB)oper_30_a01_tp_enusSkillsoft Testpr2
 Strategic Planning Curriculum   
  Fundamentals of Business Planning   
   Preparing and Implementing a Business Planast_02_a01_bs_enusSkillsoft Course0.5
  Thinking Strategically and Managing Risk   
   Thinking Strategically as a Managerast_01_a01_bs_enusSkillsoft Course0.47
   Using Strategic Thinking to Consider the Big Pictureast_01_a02_bs_enusSkillsoft Course0.52
   Identifying Risks in Your Organizationast_01_a03_bs_enusSkillsoft Course0.48
   Assessing Your Organization's Risksast_01_a04_bs_enusSkillsoft Course0.48
   Responding Effectively to Risksast_01_a05_bs_enusSkillsoft Course0.45
  Strategic Risk-taking   
   Knowing When to Take Strategic Risksbs_arm01_a01_enusSkillsoft Course0.38
  The Quality Management of Data   
   Finding the Quality in Your Databs_apd25_a01_enusSkillsoft Course0.4
  Big Data Basics   
   Big Data Fundamentalsaba_01_a01_bs_enusSkillsoft Course0.37
   Big Data Interpretationaba_01_a02_bs_enusSkillsoft Course0.43
 Marketing Curriculum   
  Essential Marketing Strategies   
   The Basics of Marketingmkt_05_a01_bs_enusSkillsoft Course0.5
   The People and Planning in Marketingmkt_05_a02_bs_enusSkillsoft Course0.52
   Product, Pricing, and Promotion in the Marketing Mixmkt_05_a03_bs_enusSkillsoft Course0.5
   Distribution and E-Marketing Ethics in the Marketing Mixmkt_05_a04_bs_enusSkillsoft Course0.5
   Competitive Marketing Strategies: Analyzing Your Organizationmkt_05_a05_bs_enusSkillsoft Course0.37
  Essentials of Public Relations   
   Strategies for the Modern Public Relations Professionalamk_01_a01_bs_enusSkillsoft Course0.35
   Writing Skills for Public Relationsamk_01_a02_bs_enusSkillsoft Course0.35
  Marketing in the Digital Age   
   Reaching Customers Digitallyamk_02_a01_bs_enusSkillsoft Course0.45
   Helping Customers Find Youamk_02_a02_bs_enusSkillsoft Course0.4
   Managing Your Corporate Reputation Onlineamk_02_a03_bs_enusSkillsoft Course0.47
FINANCE, HUMAN RESOURCES and ADMINISTRATION   
 Finance and Accounting Curriculum   
  Accounting for Non-Financial Professionals   
   Basic Accounting Concepts for Non-financial Professionalsfin_08_a01_bs_enusSkillsoft Course0.5
   Basic Budgeting for Non-financial Professionalsfin_08_a02_bs_enusSkillsoft Course0.47
   Comprehending Financials: A Guide to Financial Statementsfin_08_a03_bs_enusSkillsoft Course0.48
   Financial Statement Analysis for Non-financial Professionalsfin_08_a04_bs_enusSkillsoft Course0.5
  Accounting Basics   
   Key Accounting Concepts and Principlesfin_09_a01_bs_enusSkillsoft Course0.4
   Recording, Posting, and Balancing the Booksfin_09_a02_bs_enusSkillsoft Course0.43
   Preparing Financial Statements and Closing Accountsfin_09_a03_bs_enusSkillsoft Course0.45
   Accounting for Stock Transactionsfin_09_a04_bs_enusSkillsoft Course0.33
  Cost Consciousness in the Workplace   
   Focusing on the Bottom Line as an Employeeafn_01_a01_bs_enusSkillsoft Course0.45
   Managing with a Cost-control Mindsetafn_01_a02_bs_enusSkillsoft Course0.52
 Human Resources Curriculum   
  SHRM-CP/SCP: HR Competencies   
   HR Competencies: Leadership and Ethical Practicehr_17_a01_bs_enusSkillsoft Course0.93
   HR Competencies: Business Acumen and Relationship Managementhr_17_a02_bs_enusSkillsoft Course0.98
   HR Competencies: Consultation and Critical Evaluationhr_17_a03_bs_enusSkillsoft Course1.07
   HR Competencies: Global and Cultural Effectiveness and Communicationhr_17_a04_bs_enusSkillsoft Course1.08
  SHRM-CP/SCP: Management of People   
   Management of People: Talent Acquisition and Retentionhr_18_a01_bs_enusSkillsoft Course1.7
   Management of People: Employee Engagementhr_18_a02_bs_enusSkillsoft Course1.23
   Management of People: Learning and Developmenthr_18_a03_bs_enusSkillsoft Course1.42
   Management of People: Total Rewardshr_18_a04_bs_enusSkillsoft Course1.27
  SHRM-CP/SCP: Organization and the HR Function   
   Organization and HR: Structure of the HR Functionhr_19_a01_bs_enusSkillsoft Course1.15
   Organization and HR: Organizational Effectiveness and Developmenthr_19_a02_bs_enusSkillsoft Course1.07
   Organization and HR: Workforce Management and Using Technology and Datahr_19_a03_bs_enusSkillsoft Course1.65
   Organization and HR: Employee Relationshr_19_a04_bs_enusSkillsoft Course1.93
  SHRM-CP/SCP:  Workplace Management and HR   
   Workplace Management: Global HR, Diversity, and Inclusionhr_20_a01_bs_enusSkillsoft Course1.9
   Workplace Management: Risk Managementhr_20_a02_bs_enusSkillsoft Course1.35
   Workplace Management: Corporate Social Responsibilityhr_20_a03_bs_enusSkillsoft Course1.43
   Workplace Management: Employment Laws and Regulationshr_20_a04_bs_enusSkillsoft Course1.82
  SHRM-CP/SCP: HR Strategy Management   
   Human Resource Strategy Management: Strategic Planninghr_21_a01_bs_enusSkillsoft Course1.22
   Human Resource Strategy Management: Business and HR Strategyhr_21_a02_bs_enusSkillsoft Course1.35
  SHRM- SCP: HRM for Senior HR Professionals   
   Advanced HR Management: Competencies for Senior HR Professionals Part Ihr_22_a01_bs_enusSkillsoft Course1.07
   Advanced HR Management: Competencies for Senior HR Professionals Part IIhr_22_a02_bs_enusSkillsoft Course1.07
   Advanced Human Resources Management: People and Organizationhr_22_a03_bs_enusSkillsoft Course2.3
   Advanced Human Resources Management: Workplace and HR Strategyhr_22_a04_bs_enusSkillsoft Course1.25
  Recruiting, Screening, and Onboarding Effectively   
   Ensuring Onboarding Successahr_01_a03_bs_enusSkillsoft Course0.47
   Hitting the Recruitment Bull's-eyeahr_01_a01_bs_enusSkillsoft Course0.52
   Applicant Screening: The First Step in Hiring the Bestahr_01_a02_bs_enusSkillsoft Course0.47
  Transformational HR and Talent Management   
   Planning for Skills Needs and Managing Performanceahr_02_a01_bs_enusSkillsoft Course0.43
   Building Career Development Programs and Succession Planningahr_02_a02_bs_enusSkillsoft Course0.37
   Implementing Transformational HRahr_02_a03_bs_enusSkillsoft Course0.33
   Individual Behavior in Organizationsahr_02_a04_bs_enusSkillsoft Course0.37
  Effective Hiring Practices   
   Conducting an Effective Hiring Interviewbs_ald11_a01_enusSkillsoft Course0.25
  Crisis Management   
   Managing in a Crisisbs_ald09_a01_enusSkillsoft Course0.3
  Professional in Human Resources Exam Prep   
   TestPrep Professional in Human Resources (PHR)bs_phr_a01_tp_enusSkillsoft Testpr3
  Test Preps   
   TestPrep Senior Professional in Human Resources (SPHR)bs_sphr_a01_tp_enusSkillsoft Testpr3
  Mentoring Assets   
   Mentoring Senior Professional in Human Resources (SPHR)mntsphrSkillsoft Mentoring Assets
 Administrative Support Curriculum   
  Administrative Support: Secrets to Success   
   Administrative Support: Developing Your Essential Skillsaad_01_a01_bs_enusSkillsoft Course0.43
   Administrative Support: Working in Partnership with Your Bossaad_01_a02_bs_enusSkillsoft Course0.3
   Administrative Support: Interacting Effectively with Colleaguesaad_01_a03_bs_enusSkillsoft Course0.32
   Administrative Support: Projecting a Positive Professional Imageaad_01_a04_bs_enusSkillsoft Course0.32
MANAGEMENT and LEADERSHIP   
 Management Curriculum   
  First Time Manager Essentials   
   The Reality of Being a First-time Manageramg_01_a01_bs_enusSkillsoft Course0.43
   Facing Challenges as a First-time Manageramg_01_a02_bs_enusSkillsoft Course0.32
  Managing Employee Performance   
   Keeping Top Performers Challengedamg_03_a01_bs_enusSkillsoft Course0.32
   Planning an Effective Performance Appraisalamg_03_a02_bs_enusSkillsoft Course0.33
   Creating a Plan for Performance Managementamg_03_a03_bs_enusSkillsoft Course0.38
   Detecting and Dealing with Performance Problemsamg_03_a04_bs_enusSkillsoft Course0.43
  Advanced Management Techniques   
   Gauging Your Organization's High-performing Potentialamg_04_a01_bs_enusSkillsoft Course0.38
   Managing for Cross-functionalityamg_04_a02_bs_enusSkillsoft Course0.37
   Managing Your Company's Talentamg_04_a03_bs_enusSkillsoft Course0.43
   Managing the Unique Needs of Expertsamg_04_a04_bs_enusSkillsoft Course0.32
   Fostering Mentoring Relationshipsamg_04_a05_bs_enusSkillsoft Course0.37
  Leveraging Key Management Techniques   
   Effectively Directing and Delegating as a Manageramg_02_a01_bs_enusSkillsoft Course0.5
   Managing Employee Developmentamg_02_a02_bs_enusSkillsoft Course0.52
   Facing the Management Challenges of Difficult Behavior and Diverse Teamsamg_02_a03_bs_enusSkillsoft Course0.52
   Being a Fair and Caring Manageramg_02_a04_bs_enusSkillsoft Course0.48
  Managing a Multigenerational Workforce   
   Maintaining a Cohesive Multigenerational Workforceamg_05_a01_bs_enusSkillsoft Course0.42
   Managing Multigenerational Employeesamg_05_a02_bs_enusSkillsoft Course0.37
  Managing in Difficult Times   
   Being an Effective Manager When Times Are Toughamg_06_a01_bs_enusSkillsoft Course0.37
   Managing Motivation during Organizational Changeamg_06_a02_bs_enusSkillsoft Course0.37
   How to Manage Difficult Conversationsamg_06_a03_bs_enusSkillsoft Course0.48
  Achieving Success through Delegation   
   Choosing and Preparing Your Delegateamg_08_a01_bs_enusSkillsoft Course0.48
   Getting What You Expect from Your Delegateamg_08_a02_bs_enusSkillsoft Course0.42
   Taking Your Team to the Next Level with Delegationamg_08_a03_bs_enusSkillsoft Course0.35
  Final Exams   
   Management & Leadership Essentialsast_02_a01_fe_enusSkillsoft Final Ex2
  Empowering Employees   
   Taking Action to Empower Employeesbs_ald12_a01_enusSkillsoft Course0.28
  Managing Technical Teams   
   Strategies for Managing Technical Teamsbs_ald08_a01_enusSkillsoft Course0.32
  Coaching to Drive Success   
   Coaching Techniques That Inspire Coachees to Actionbs_amg09_a01_enusSkillsoft Course0.42
   Keeping Your Coachee Committed and Accountablebs_amg09_a02_enusSkillsoft Course0.35
 Leadership Curriculum   
  Developing Leadership Skills   
   Motivating Your Employeesald_01_a01_bs_enusSkillsoft Course0.4
   Communicating Vision to Your Employeesald_01_a02_bs_enusSkillsoft Course0.4
   Leading through Positive Influenceald_01_a03_bs_enusSkillsoft Course0.48
   Leveraging Emotional Intelligenceald_01_a04_bs_enusSkillsoft Course0.47
  Leveraging Leadership Techniques   
   Key Elements of Business Executionald_02_a01_bs_enusSkillsoft Course0.5
   Building Innovation Cultures and Leadersald_02_a02_bs_enusSkillsoft Course0.5
   Leading Your Team through Changeald_02_a03_bs_enusSkillsoft Course0.5
   Building a Leadership Development Planald_02_a04_bs_enusSkillsoft Course0.5
   Aligning Unit Goals and Imperativesald_02_a05_bs_enusSkillsoft Course0.37
  Creating a Positive Atmosphere   
   Positive Atmosphere: Establishing an Engaged Workforceald_03_a01_bs_enusSkillsoft Course0.38
   Positive Atmosphere: Establishing a Positive Work Environmentald_03_a02_bs_enusSkillsoft Course0.43
   Positive Atmosphere: How Organizational Learning Drives Positive Changeald_03_a03_bs_enusSkillsoft Course0.42
  Improving Leadership Skills   
   Becoming an Inspirational Leaderald_04_a01_bs_enusSkillsoft Course0.5
   Assessing Your Own Leadership Performanceald_04_a02_bs_enusSkillsoft Course0.42
  Women In Leadership   
   Gender and Leadershipald_05_a01_bs_enusSkillsoft Course0.35
   Choosing to Lead as a Womanald_05_a02_bs_enusSkillsoft Course0.32
   Career and Family Challenges for Women Leadersald_05_a03_bs_enusSkillsoft Course0.32
  Leading Virtual Teams   
   Establishing Effective Virtual Teamsald_06_a01_bs_enusSkillsoft Course0.5
   Facing Virtual Team Challengesald_06_a02_bs_enusSkillsoft Course0.45
  Business Acumen Essentials   
   Developing Your Business Acumenbs_apd20_a01_enusSkillsoft Course0.35
  Organizational Awareness   
   Gaining Insight through Organizational Awarenessbs_apd21_a01_enusSkillsoft Course0.33
  Performance Measurement   
   Measuring Outcomes and Using KPIsbs_ald10_a01_enusSkillsoft Course0.32
PROFESSIONAL EFFECTIVENESS   
 Communication Curriculum   
  Communicating Internationally   
   Being a Responsible Corporate Digital Citizenbs_apd24_a01_enusSkillsoft Course0.38
  Getting Results through Personal Power   
   Personal Power and Credibilitycomm_42_a01_bs_enusSkillsoft Course0.4
   Building Personal Power through Influencecomm_42_a02_bs_enusSkillsoft Course0.5
   Influence Others with Political Savvycomm_42_a03_bs_enusSkillsoft Course0.37
  Working with Difficult People   
   Difficult People: Why They Act That Way and How to Deal with Themcomm_46_a01_bs_enusSkillsoft Course0.52
   Difficult People: Can't Change Them, so Change Yourselfcomm_46_a02_bs_enusSkillsoft Course0.52
   Difficult People: Strategies to Keep Everyone Working Togethercomm_46_a03_bs_enusSkillsoft Course0.52
  Managing and Controlling Anger   
   The Essentials for Anger Managementcomm_47_a01_bs_enusSkillsoft Course0.43
  Cross-Cultural Communication   
   How Culture Impacts Communicationcomm_48_a01_bs_enusSkillsoft Course0.5
   Using Communication Strategies to Bridge Cultural Dividescomm_48_a02_bs_enusSkillsoft Course0.5
  Communicating with Senior Executives   
   Capturing the Attention of Senior Executivescomm_49_a01_bs_enusSkillsoft Course0.52
  Effective Business Meetings   
   Planning Meetings Fit for Purposecomm_50_a01_bs_enusSkillsoft Course0.33
   Running Meetings in Better Directionscomm_50_a02_bs_enusSkillsoft Course0.33
  Effective Business Writing   
   Audience and Purpose in Business Writingcomm_51_a01_bs_enusSkillsoft Course0.48
   Clarity and Conciseness in Business Writingcomm_51_a02_bs_enusSkillsoft Course0.52
   Editing and Proofreading Business Documentscomm_51_a03_bs_enusSkillsoft Course0.5
  Writing a Business Case   
   Developing an Effective Business Caseacm_01_a01_bs_enusSkillsoft Course0.5
  Using E-mail Effectively in the Workplace   
   Writing Effective E-mails and Instant Messagesacm_02_a01_bs_enusSkillsoft Course0.47
   Sending E-mails to the Right Peopleacm_02_a02_bs_enusSkillsoft Course0.48
   Organizing Your E-mailacm_02_a03_bs_enusSkillsoft Course0.47
  Essential Skills for Professional Telephone Calls   
   Keeping Business Calls Professionalacm_03_a01_bs_enusSkillsoft Course0.38
  Practical Grammar for Business Writing   
   Using the Parts of Speechacm_04_a01_bs_enusSkillsoft Course0.52
   Getting the Details Right: Spelling Basicsacm_04_a02_bs_enusSkillsoft Course0.48
   Abbreviating, Capitalizing, and Using Numbersacm_04_a03_bs_enusSkillsoft Course0.55
   Using Punctuation Marksacm_04_a04_bs_enusSkillsoft Course0.5
   Creating Well-constructed Sentencesacm_04_a05_bs_enusSkillsoft Course0.6
   Troublesome Words and Phrases: Common Usage Mistakes in Writingacm_04_a06_bs_enusSkillsoft Course0.48
  Making the Most of Your Presentations   
   Planning an Effective Presentationacm_05_a01_bs_enusSkillsoft Course0.48
   Building Your Presentationacm_05_a02_bs_enusSkillsoft Course0.5
   Ensuring Successful Presentation Deliveryacm_05_a03_bs_enusSkillsoft Course0.52
  Skills for Communication Success   
   The Art and Science of Communicationacm_07_a01_bs_enusSkillsoft Course0.35
   Making an Impact with Non-verbal Communicationacm_07_a02_bs_enusSkillsoft Course0.38
   Trust Building through Effective Communicationacm_07_a03_bs_enusSkillsoft Course0.42
   Choosing the Right Interpersonal Communication Method to Make Your Pointacm_07_a04_bs_enusSkillsoft Course0.5
   Become a Great Listeneracm_07_a05_bs_enusSkillsoft Course0.4
   Do We Have a Failure to Communicate?acm_07_a06_bs_enusSkillsoft Course0.43
  Developing Your Listening Skills   
   Listening Even When it's Difficult to Listenacm_14_a01_bs_enusSkillsoft Course0.53
   Using Active Listening in Workplace Situationsacm_14_a02_bs_enusSkillsoft Course0.57
  Dealing with Workplace Conflict   
   The Many Approaches to Facing Workplace Conflictacm_11_a01_bs_enusSkillsoft Course0.5
   Facing and Resolving Conflict in the Workplaceacm_11_a02_bs_enusSkillsoft Course0.5
  Developing Effective Negotiation Skills   
   The First Steps in Negotiatingacm_12_a01_bs_enusSkillsoft Course0.4
   Negotiating the Best Solutionacm_12_a02_bs_enusSkillsoft Course0.48
  Achieving Emotional Intelligence   
   Navigating Your Own Emotionsacm_13_a01_bs_enusSkillsoft Course0.48
   Navigating Other People's Emotionsacm_13_a02_bs_enusSkillsoft Course0.42
   Navigating the Workplace with Emotional Intelligenceacm_13_a03_bs_enusSkillsoft Course0.43
  The Art of Feedback   
   Polishing Your Feedback Skillsacm_15_a01_bs_enusSkillsoft Course0.57
   Gaining a Positive Perspective on Feedbackacm_15_a02_bs_enusSkillsoft Course0.5
  Communicating Tactfully and Diplomatically   
   Acting with Diplomacy and Tactacm_16_a01_bs_enusSkillsoft Course0.6
   Navigating Challenging Situations with Diplomacy and Tactacm_16_a02_bs_enusSkillsoft Course0.5
  Storytelling Basics   
   Fundamentals of Business Storytellingacm_17_a01_bs_enusSkillsoft Course0.5
  Writing Skills for Technical Professionals   
   Improving Your Technical Writing Skillsacm_06_a01_it_enusSkillsoft Course0.37
  Effective Communication   
   Communicating with Confidencebs_acm18_a01_enusSkillsoft Course0.3
  Note-taking Skills   
   Taking Effective and Professional Notesbs_acm19_a01_enusSkillsoft Course0.3
 Personal Development Curriculum   
  Perseverance at Work   
   Forging Ahead with Perseverance and Resiliencepe_03_a01_bs_enusSkillsoft Course0.5
   Reaching Goals Using Perseverance and Resiliencepe_03_a02_bs_enusSkillsoft Course0.45
  Building, Rebuilding and Sustaining Trust   
   The Building Blocks of Building Trustpe_04_a01_bs_enusSkillsoft Course0.5
  Improving Your Work/Life Balance   
   Taking Stock of Your Work/Life Balancepd_30_a01_bs_enusSkillsoft Course0.37
   Staying Balanced in a Shifting Worldpd_30_a02_bs_enusSkillsoft Course0.25
   Take a Deep Breath and Manage Your Stresspd_30_a03_bs_enusSkillsoft Course0.37
  Navigating through Organizational Change   
   Organizations Change So Get Readypd_31_a01_bs_enusSkillsoft Course0.5
   Redefining Yourself after Organizational Changepd_31_a02_bs_enusSkillsoft Course0.48
  Improving Your Personal Productivity   
   Organize Your Physical and Digital Workspacepd_32_a01_bs_enusSkillsoft Course0.45
   Avoid Procrastination by Getting Organized Insteadpd_32_a02_bs_enusSkillsoft Course0.37
   Maximize Your Productivity by Managing Time and Taskspd_32_a03_bs_enusSkillsoft Course0.35
   Achieve Productivity in Your Personal Lifepd_32_a04_bs_enusSkillsoft Course0.32
  Polishing Your Professional Edge   
   Becoming an Accountable Professionalpe_05_a01_bs_enusSkillsoft Course0.5
   Becoming Your Own Best Bosspe_05_a02_bs_enusSkillsoft Course0.48
   Becoming More Professional through Business Etiquettepe_05_a03_bs_enusSkillsoft Course0.28
   Developing a Personal Accountability Frameworkpe_05_a04_bs_enusSkillsoft Course0.4
  360 Degree Relationships   
   Cultivating Relationships with Your Peersapd_04_a01_bs_enusSkillsoft Course0.35
   Building Your Professional Networkapd_04_a02_bs_enusSkillsoft Course0.38
   Building Rapport with Your Bossapd_04_a03_bs_enusSkillsoft Course0.5
  Diversity on the Job   
   Bridging the Diversity Gapapd_01_a01_bs_enusSkillsoft Course0.45
   Your Role in Workplace Diversityapd_01_a02_bs_enusSkillsoft Course0.5
  Performing Under Pressure   
   Managing Pressure and Stress to Optimize Your Performanceapd_07_a01_bs_enusSkillsoft Course0.43
  Managing Your Career   
   Developing a Plan to Further Your Careerapd_03_a01_bs_enusSkillsoft Course0.47
   Getting Your Career on the Right Trackapd_03_a02_bs_enusSkillsoft Course0.48
   Using Performance Appraisals to Advance Your Careerapd_03_a03_bs_enusSkillsoft Course0.5
  Business Ethics Essentials   
   Developing Your Business Ethicsapd_05_a01_bs_enusSkillsoft Course0.43
  Public Speaking Strategies   
   Writing and Preparing an Effective Speechapd_06_a01_bs_enusSkillsoft Course0.38
   Conquering the Challenges of Public Speakingapd_06_a02_bs_enusSkillsoft Course0.43
  Creativity in the Workplace   
   Unleashing Personal and Team Creativityapd_02_a01_bs_enusSkillsoft Course0.5
   Verifying and Building on Creative Ideasapd_02_a02_bs_enusSkillsoft Course0.38
  Time Management   
   Aligning Goals and Priorities to Manage Timeapd_08_a01_bs_enusSkillsoft Course0.42
   Make the Time You Need: Get Organizedapd_08_a02_bs_enusSkillsoft Course0.47
   The Art of Staying Focusedapd_08_a03_bs_enusSkillsoft Course0.5
  Discovering Your Strengths   
   Uncovering and Utilizing Your Talents and Skillsapd_10_a01_bs_enusSkillsoft Course0.32
   Self-improvement for Lifelong Successapd_10_a02_bs_enusSkillsoft Course0.4
   Establishing Self-confidence for Lifeapd_10_a03_bs_enusSkillsoft Course0.38
  Overcoming Procrastination   
   Procrastination: Admitting it is the First Stepapd_11_a01_bs_enusSkillsoft Course0.33
   Beating Procrastination by Boosting Your Creativity and Driveapd_11_a02_bs_enusSkillsoft Course0.32
  Improving Your Memory   
   Improving Your Memory Skillsapd_12_a01_bs_enusSkillsoft Course0.35
  Improving Your Reading Speed   
   Improving Your Reading Speed and Comprehensionapd_13_a01_bs_enusSkillsoft Course0.33
  Unconscious Bias   
   Understanding Unconscious Biasapd_14_a01_bs_enusSkillsoft Course0.42
   Overcoming Your Own Unconscious Biasesapd_14_a02_bs_enusSkillsoft Course0.37
   Overcoming Unconscious Bias in the Workplaceapd_14_a03_bs_enusSkillsoft Course0.42
  Facing Problems and Making Decisions   
   Getting to the Root of a Problemapd_15_a01_bs_enusSkillsoft Course0.45
   Defining Alternative Solutions to a Problemapd_15_a02_bs_enusSkillsoft Course0.4
   Choosing and Using the Best Solutionapd_15_a03_bs_enusSkillsoft Course0.42
  Developing Your Critical Thinking Skills   
   Confronting Your Assumptionsapd_17_a01_bs_enusSkillsoft Course0.4
   Investigating Argumentsapd_17_a02_bs_enusSkillsoft Course0.45
   Reaching Sound Conclusionsapd_17_a03_bs_enusSkillsoft Course0.35
  Creating Lasting Organizational Change   
   Facilitating Sustainable Changeapd_18_a01_bs_enusSkillsoft Course0.45
   Moving Forward with Change Planningapd_18_a02_bs_enusSkillsoft Course0.4
   Making Change Stickapd_18_a03_bs_enusSkillsoft Course0.42
  Growth Mindset   
   Developing a Growth Mind-setbs_ast03_a01_enusSkillsoft Course0.27
  Mentor Relationships   
   Finding and Nurturing a Mentor Relationshipbs_apd22_a01_enusSkillsoft Course0.3
  Dealing with Setbacks   
   Learning from Failurebs_apd19_a01_enusSkillsoft Course0.32
  Digital Economy Skills   
   Keeping Your Skillset Current in the Digital Economybs_apd23_a01_enusSkillsoft Course0.3
PROJECT EFFECTIVENESS    
 Project Management Curriculum   
  Project Management Ethics and Values   
   Ethics and Project Managementapj_12_a01_bs_enusSkillsoft Course0.92
   Ethical Standards and PMI® Core Valuesapj_12_a02_bs_enusSkillsoft Course0.97
  PMI Agile Certified Practitioner (PMI-ACP)®   
   Agile Principles and Methodologiesapj_13_a01_it_enusSkillsoft Course0.9
   Agile Project Planningapj_13_a02_it_enusSkillsoft Course0.97
   Agile Project Scheduling and Monitoringapj_13_a03_it_enusSkillsoft Course0.92
   Agile Stakeholder Engagement and Team Developmentapj_13_a04_it_enusSkillsoft Course0.88
   Agile Key Exam Conceptsapj_13_a05_it_enusSkillsoft Course0.83
  CompTIA Project+ PK0-004   
   Project Selection and Initiationib_prop_a01_it_enusSkillsoft Course0.98
   Scope, Schedule and Cost Planningib_prop_a02_it_enusSkillsoft Course0.9
   Resource and Risk Planningib_prop_a03_it_enusSkillsoft Course1.05
   Communication, Changes, and Documentationib_prop_a04_it_enusSkillsoft Course0.98
   Controlling Project Work and Closingib_prop_a05_it_enusSkillsoft Course0.97
   Planning and Controlling the Project Scheduleib_prop_a06_it_enusSkillsoft Course0.92
   Project Management Practical Exercisesib_prop_a07_it_enusSkillsoft Course1.08
   Quality and Procurement Planningib_prop_a08_it_enusSkillsoft Course0.9
   Project Planning Documentsib_prop_a09_it_enusSkillsoft Course0.73
   Project Documents and Terminologyib_prop_a10_it_enusSkillsoft Course0.58
  Project Management for All   
   Finding Your Bearings as a Project Managerapj_15_a01_bs_enusSkillsoft Course0.48
   Getting the Big Picture by Defining the Project's Scope and Teamapj_15_a02_bs_enusSkillsoft Course0.5
   Mastering the Details of a Project's Schedule and Budgetapj_15_a03_bs_enusSkillsoft Course0.48
   Managing a Project to Minimize Risk and Maximize Qualityapj_15_a04_bs_enusSkillsoft Course0.48
   Navigating through Changes and Conflicts in Projectsapj_15_a05_bs_enusSkillsoft Course0.47
   Taking Final Steps to Bring a Project to its Closeapj_15_a06_bs_enusSkillsoft Course0.45
  Project Integration (PMBOK® Guide Sixth Edition)   
   Project Initiation and Planning (PMBOK® Guide Sixth Edition)apj_17_a01_bs_enusSkillsoft Course1.2
   Managing Project Work (PMBOK® Guide Sixth Edition)apj_17_a02_bs_enusSkillsoft Course1.33
   Project Changes and Closing (PMBOK® Guide Sixth Edition)apj_17_a03_bs_enusSkillsoft Course1.07
   Capturing, Analyzing, and Using Project Lessons Learnedapj_17_a04_bs_enusSkillsoft Course1.13
   Strategically Focused Project Managementapj_17_a05_bs_enusSkillsoft Course1.2
  Project Scope (PMBOK® Guide Sixth Edition)   
   Plan and Define Project Scope (PMBOK® Guide Sixth Edition)apj_18_a01_bs_enusSkillsoft Course1.2
   Create Work Breakdown Structure (PMBOK® Guide Sixth Edition)apj_18_a02_bs_enusSkillsoft Course1.2
   Validate and Control Scope (PMBOK® Guide Sixth Edition)apj_18_a03_bs_enusSkillsoft Course0.93
  Project Schedule (PMBOK® Guide Sixth Edition)   
   Define and Sequence Activities (PMBOK® Guide Sixth Edition)apj_19_a01_bs_enusSkillsoft Course1.4
   Develop the Project Schedule (PMBOK® Guide Sixth Edition)apj_19_a02_bs_enusSkillsoft Course1.82
   Control the Project Schedule (PMBOK® Guide Sixth Edition)apj_19_a03_bs_enusSkillsoft Course0.87
  Project Cost (PMBOK® Guide Sixth Edition)   
   Creating a Project Budget (PMBOK® Guide Sixth Edition)apj_20_a01_bs_enusSkillsoft Course1.13
   Keeping Your Project on Budget (PMBOK® Guide Sixth Edition)apj_20_a02_bs_enusSkillsoft Course1.62
  Project Quality (PMBOK® Guide Sixth Edition)   
   Planning Quality Management (PMBOK® Guide Sixth Edition)apj_21_a01_bs_enusSkillsoft Course1.13
   Manage and Control Quality (PMBOK® Guide Sixth Edition)apj_21_a02_bs_enusSkillsoft Course1.32
   Quality Methodologies and Standards for Project Managementapj_21_a03_bs_enusSkillsoft Course1.07
  Resource Management (PMBOK® Guide Sixth Edition)   
   Plan and Acquire Resources (PMBOK® Guide Sixth Edition)apj_22_a01_bs_enusSkillsoft Course1.5
   Develop and Manage Resources (PMBOK® Guide Sixth Edition)apj_22_a02_bs_enusSkillsoft Course1.35
  Communications (PMBOK® Guide Sixth Edition)   
   Plan and Manage Communications (PMBOK® Guide Sixth Edition)apj_23_a01_bs_enusSkillsoft Course1.12
   Monitor Project Communications (PMBOK® Guide Sixth Edition)apj_23_a02_bs_enusSkillsoft Course0.8
  Project Risk (PMBOK® Guide Sixth Edition)   
   Planning Risk Management (PMBOK® Guide Sixth Edition)apj_24_a01_bs_enusSkillsoft Course1.12
   Identifying Risk (PMBOK® Guide Sixth Edition)apj_24_a02_bs_enusSkillsoft Course1.08
   Analyzing Risk (PMBOK® Guide Sixth Edition)apj_24_a03_bs_enusSkillsoft Course1.38
   Responding to Risk (PMBOK® Guide Sixth Edition)apj_24_a04_bs_enusSkillsoft Course1.25
  Project Procurement (PMBOK® Guide Sixth Edition)   
   Procurement Planning (PMBOK® Guide Sixth Edition)apj_25_a01_bs_enusSkillsoft Course1.17
   Procurement Management (PMBOK® Guide Sixth Edition)apj_25_a02_bs_enusSkillsoft Course0.65
  Project Stakeholders (PMBOK® Guide Sixth Edition)   
   Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition)apj_26_a01_bs_enusSkillsoft Course1.02
   Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition)apj_26_a02_bs_enusSkillsoft Course0.83
  Project Management (PMBOK® Guide Sixth Edition)   
   Project Management Introduction (PMBOK® Guide Sixth Edition)apj_28_a01_bs_enusSkillsoft Course1.05
   Project Fundamentals (PMBOK® Guide Sixth Edition)apj_28_a02_bs_enusSkillsoft Course0.85
   The Process Groups (PMBOK® Guide Sixth Edition)apj_28_a03_bs_enusSkillsoft Course1.22
  PRINCE2® - Foundation (2017 Update)   
   PRINCE2® Project Management Overview (2017 Update)apj_29_a01_bs_enusSkillsoft Course0.73
   PRINCE2® Project Planning and Risk Management (2017 Update)apj_29_a02_bs_enusSkillsoft Course0.87
   PRINCE2® Project Quality and Control (2017 Update)apj_29_a03_bs_enusSkillsoft Course0.72
   PRINCE2® Start, Direct, and Initiate Projects (2017 Update)apj_29_a04_bs_enusSkillsoft Course0.73
   PRINCE2® Control, Manage, and Close Projects (2017 Update)apj_29_a05_bs_enusSkillsoft Course0.8
   Adopting PRINCE2® for your Project Environment (2017 Update)apj_29_a06_bs_enusSkillsoft Course0.65
  Mentoring Assets   
   Mentoring PK0-004 CompTIA Project+mntpk0004Skillsoft Mentoring Assets
   Mentoring Project Management Professional (PMP) PMBOK Guide 6th Edition Alignmntpmp6edSkillsoft Mentori0
   Mentoring PRINCE2 Foundation 2017mntp2f2017Skillsoft Mentori0
   Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 6th Emntcapm6edSkillsoft Mentoring Assets
  Test Preps   
   TestPrep Project Management Professional PMBOK 6th Edpm_proj_a06_tp_enusSkillsoft Testpr4
   TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 6th Ed.pm_capm_a03_tp_enusSkillsoft Testpr3
   TestPrep PRINCE2 2017 Foundationp2f_apj29_a01_tp_enusSkillsoft Testpr1
 Team Building Curriculum   
  Optimizing Performance on a Team   
   Being an Effective Team Memberatm_02_a01_bs_enusSkillsoft Course0.5
   Strategies for Building a Cohesive Teamatm_02_a02_bs_enusSkillsoft Course0.48
   Effective Team Communicationatm_02_a03_bs_enusSkillsoft Course0.52
   Establishing Team Goals and Responsibilities, and Using Feedback Effectivelyatm_02_a04_bs_enusSkillsoft Course0.5
  Leveraging Team Leadership Skills   
   Building the Foundation for an Effective Teamatm_01_a01_bs_enusSkillsoft Course0.48
   Developing a Successful Teamatm_01_a02_bs_enusSkillsoft Course0.5
   Encouraging Team Communication and Collaborationatm_01_a03_bs_enusSkillsoft Course0.5
   Handling Team Conflictatm_01_a04_bs_enusSkillsoft Course0.5
   Leading a Cross-functional Teamatm_01_a05_bs_enusSkillsoft Course0.53
  Making a Pitch   
   Getting Your Pitch Heardbs_atm03_a01_enusSkillsoft Course0.28
  Virtual Teams   
   Contributing as a Virtual Team Memberbs_atm04_a01_enusSkillsoft Course0.3
 Business Analysis    
  Key Business Analysis Concepts (BABOK® v3)   
   Business Analysis Overviewaba_02_a01_bs_enusSkillsoft Course1.02
   The BA Planning and Monitoring Knowledge Areaaba_02_a02_bs_enusSkillsoft Course1.63
   The BA Elicitation and Collaboration Knowledge Areaaba_02_a03_bs_enusSkillsoft Course1.52
   The Requirements Life Cycle Management Knowledge Areaaba_02_a04_bs_enusSkillsoft Course1
   The Strategy Analysis Knowledge Areaaba_02_a05_bs_enusSkillsoft Course1.07
   RADD Knowledge Area: Part 1aba_02_a06_bs_enusSkillsoft Course0.77
   RADD Knowledge Area: Part 2aba_02_a07_bs_enusSkillsoft Course0.88
   The Solution Evaluation Knowledge Areaaba_02_a08_bs_enusSkillsoft Course1.02
   Certified Business Analysis Professionalaba_02_a01_fe_enusSkillsoft Final Ex1.5
  Effective Business Analysis Techniques (BABOK®v3)   
   Business Analysis Analytical Techniquesaba_03_a01_bs_enusSkillsoft Course1.63
   Business Analysis Activities and Toolsaba_03_a02_bs_enusSkillsoft Course1.68
   Business Analysis Documentation and Criteriaaba_03_a03_bs_enusSkillsoft Course1.02
  Key Business Analysis Competencies (BABOK®v3)   
   Personal Skills for Effective Business Analysisaba_04_a01_bs_enusSkillsoft Course1.03
   Business Analysis Professional Effectiveness Competenciesaba_04_a02_bs_enusSkillsoft Course0.87
   Perspectives for Effective Business Analysisaba_04_a03_bs_enusSkillsoft Course1.83
SALES and CUSTOMER FACING SKILLS   
 Sales Curriculum    
  Sales Foundations   
   Prospecting: Panning for Sales Goldasl_01_a01_bs_enusSkillsoft Course0.37
   The Discovery Meeting: Starting Off on the Right Footasl_01_a02_bs_enusSkillsoft Course0.37
   The Value Proposition: Getting Your Pitch Rightasl_01_a03_bs_enusSkillsoft Course0.37
   Turning Objection into Opportunity during a Sales Callasl_01_a04_bs_enusSkillsoft Course0.37
   Negotiating Well and Going for the Closeasl_01_a05_bs_enusSkillsoft Course0.37
 Customer Service Curriculum   
  ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)  
   ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysisib_iosb_a01_it_enusSkillsoft Course1.5
   ITIL® 2011 Edition OSA: Introduction to Event Managementib_iosb_a02_it_enusSkillsoft Course3.5
   ITIL® 2011 Edition OSA: Introduction to Incident Managementib_iosb_a03_it_enusSkillsoft Course2.5
   ITIL® 2011 Edition OSA: Incident Management Interactionsib_iosb_a04_it_enusSkillsoft Course3
   ITIL® 2011 Edition OSA: Introduction to Request Fulfillmentib_iosb_a05_it_enusSkillsoft Course2
   ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challengesib_iosb_a06_it_enusSkillsoft Course2.5
   ITIL® 2011 Edition OSA: Introduction to Problem Managementib_iosb_a07_it_enusSkillsoft Course3
   ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challengesib_iosb_a08_it_enusSkillsoft Course2.5
   ITIL® 2011 Edition OSA: Introduction to Access Managementib_iosb_a09_it_enusSkillsoft Course3
   ITIL® 2011 Edition OSA: Introduction to the Service Deskib_iosb_a10_it_enusSkillsoft Course2
   ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcingib_iosb_a11_it_enusSkillsoft Course1.5
   ITIL® 2011 Edition OSA: Introduction to Functionsib_iosb_a12_it_enusSkillsoft Course2.5
   ITIL® 2011 Edition OSA: Function Activitiesib_iosb_a13_it_enusSkillsoft Course1.5
   ITIL® 2011 Edition OSA: Technology and Implementation Considerationsib_iosb_a14_it_enusSkillsoft Course2.5
   ITIL ® Operational Support & Analysisib_iosb_a01_fe_enusSkillsoft Final Ex3.5
  Customer Service Skills   
   Interacting with Customersacs_02_a01_bs_enusSkillsoft Course0.5
   Communicating Effectively with Customersacs_02_a02_bs_enusSkillsoft Course0.5
   Controlling Conflict, Stress, and Time in a Customer Service Environmentacs_02_a03_bs_enusSkillsoft Course0.53
   Dealing with Customer Service Incidents and Complaintsacs_02_a04_bs_enusSkillsoft Course0.5
   Polishing Your Skills for Excellent Customer Serviceacs_02_a05_bs_enusSkillsoft Course0.4
  Essentials of Customer Service   
   Rapport Building in Customer Serviceacs_03_a01_bs_enusSkillsoft Course0.47
   Providing On-site Customer Serviceacs_03_a02_bs_enusSkillsoft Course0.48
   Providing Telephone Customer Serviceacs_03_a03_bs_enusSkillsoft Course0.52
   Providing Effective Internal Customer Serviceacs_03_a04_bs_enusSkillsoft Course0.5
   Facing Confrontation in Customer Serviceacs_03_a05_bs_enusSkillsoft Course0.45
   Designing a Customer Service Strategyacs_03_a06_bs_enusSkillsoft Course0.47
  ITIL® 2011 Foundation   
   Overview of the ITIL® Service Lifecycleacs_01_a01_it_enusSkillsoft Course0.8
   ITIL® Service Strategy Conceptsacs_01_a02_it_enusSkillsoft Course1.3
   ITIL® Service Strategy Processesacs_01_a03_it_enusSkillsoft Course0.77
   ITIL® Service Design Conceptsacs_01_a04_it_enusSkillsoft Course0.7
   ITIL® Service Design Processesacs_01_a05_it_enusSkillsoft Course1.23
   ITIL® Service Transition Concepts and Processesacs_01_a06_it_enusSkillsoft Course1.22
   ITIL® Service Operation Conceptsacs_01_a07_it_enusSkillsoft Course0.55
   ITIL® Service Operation Processesacs_01_a08_it_enusSkillsoft Course0.72
   ITIL® Continual Service Improvementacs_01_a09_it_enusSkillsoft Course0.62
 Industry Foundations   
  Industry Overviews   
   The Telecommunications Industry Overview: Version 4indo_01_a11_bs_enusSkillsoft Course1
   The Health Care Industry Overview: Version 4indo_01_a12_bs_enusSkillsoft Course1
   The Insurance Industry Overview: Version 4indo_01_a13_bs_enusSkillsoft Course1
   The Banking Industry Overview: Version 4indo_01_a14_bs_enusSkillsoft Course1
   The Oil and Gas Industry Overview: Version 4indo_01_a15_bs_enusSkillsoft Course1
   The Retail Industry Overview: Version 4indo_01_a16_bs_enusSkillsoft Course1
   The Manufacturing Industry Overview: Version 4indo_01_a17_bs_enusSkillsoft Course1
   The Pharmaceutical Industry Overview: Version 5indo_01_a18_bs_enusSkillsoft Course1
   The Information Technology Industry Overview: Version 4indo_01_a19_bs_enusSkillsoft Course1
   The Federal Government Industry Overview: Version 4indo_01_a20_bs_enusSkillsoft Course1
   The Education Industry Overview: Version 2indo_01_a21_bs_enusSkillsoft Course1
   The Utilities Industry Overview: Version 2indo_01_a22_bs_enusSkillsoft Course1
   The Chemicals Industry Overview: Version 2indo_01_a23_bs_enusSkillsoft Course1
   The Broadcasting & Entertainment Industry Overview: Version 2indo_01_a24_bs_enusSkillsoft Course1
   The Capital Markets Industry Overview: Version 2indo_01_a25_bs_enusSkillsoft Course1
   The Consumer Electronics Industry Overview: Version 2indo_01_a26_bs_enusSkillsoft Course1
   The Aerospace & Defense Industry Overview: Version 2indo_01_a27_bs_enusSkillsoft Course1
   The Biotechnology Industry Overview: Version 2indo_01_a28_bs_enusSkillsoft Course1
   The Automotive Industry Overview: Version 4indo_01_a29_bs_enusSkillsoft Course1
   The Food and Beverage Industry Overview: Version 4indo_01_a30_bs_enusSkillsoft Course1
   The Agriculture Industry Overview: Version 4indo_01_a31_bs_enusSkillsoft Course1.5
 TestPreps     
  Test Preps   
   TestPrep ITIL Foundationib_itlv_a01_tp_enusSkillsoft Testpr1
 Mentoring Assets    
  Mentoring Assets   
   Mentoring ITIL Foundationmntitv3fSkillsoft Mentoring Assets

SkillSoft: Course Durations are decimalized and are rounded in .25 increments, ie 4hrs 15mins = 4.25 or 3hrs 50mins=3.75