Business Courses

Solution Area Curriculum Series  Course Title Course# Asset Type Estimated Duration Hours
Business          
BUSINESS STRATEGY and OPERATIONS      
  Operations Curriculum      
    Six Sigma Black Belt (2015 BOK): Organization-wide Planning and Deployment    
      Fundamentals of Lean and Six Sigma and their Applications oper_36_a01_bs_enus Skillsoft Course 1.98
      Six Sigma Project Selection, Roles, and Responsibilities oper_36_a02_bs_enus Skillsoft Course 1.83
      Six Sigma Strategic Planning and Deployment oper_36_a03_bs_enus Skillsoft Course 2.5
    Six Sigma Black Belt (2015 BOK): Organizational Process Management and Measures    
      Impact on Stakeholders and Benchmarking for Six Sigma oper_37_a01_bs_enus Skillsoft Course 1.48
      Using Business and Financial Measures in Six Sigma oper_37_a02_bs_enus Skillsoft Course 2
    Six Sigma Black Belt (2015 BOK): Team Management      
      Six Sigma Team Dynamics, Roles, and Success Factors oper_38_a01_bs_enus Skillsoft Course 1.95
      Six Sigma Team Facilitation and Leadership oper_38_a02_bs_enus Skillsoft Course 2.08
      Six Sigma Team Dynamics and Training oper_38_a03_bs_enus Skillsoft Course 2.08
    Six Sigma Black Belt (2015 BOK): Define      
      Determining Requirements by Listening to the Voice of the Customer in Six Sigma oper_39_a01_bs_enus Skillsoft Course 2.02
      Six Sigma Business Case, Project Charter, and Tools oper_39_a02_bs_enus Skillsoft Course 2.17
    Six Sigma Black Belt (2015 BOK): Measure      
      Process Flow Metrics and Analysis Tools for Six Sigma oper_40_a01_bs_enus Skillsoft Course 1.75
      Data Types, Sampling, Collection, and Measurement in Six Sigma oper_40_a02_bs_enus Skillsoft Course 2.33
      Six Sigma Measurement Systems and Metrology oper_40_a03_bs_enus Skillsoft Course 2
      Using Basic Statistics and Graphical Methods in Six Sigma oper_40_a04_bs_enus Skillsoft Course 2.02
      Probability and Probability Distributions in Six Sigma oper_40_a05_bs_enus Skillsoft Course 2
      Determining Process Performance and Capability in Six Sigma oper_40_a06_bs_enus Skillsoft Course 1.98
    Six Sigma Black Belt (2015 BOK): Analyze      
      Measuring and Modeling Relationships between Variables in Six Sigma oper_41_a01_bs_enus Skillsoft Course 1.5
      Basics of Hypothesis Testing and Tests for Means in Six Sigma oper_41_a02_bs_enus Skillsoft Course 2
      Tests for Variances and Proportions, ANOVA, and Goodness-of-fit in Six Sigma oper_41_a03_bs_enus Skillsoft Course 2
      Multivariate Tools and Nonparametric Tests in Six Sigma oper_41_a04_bs_enus Skillsoft Course 1.75
      FMEA and Other Nonstatistical Analysis Methods in Six Sigma oper_41_a05_bs_enus Skillsoft Course 2
    Six Sigma Black Belt (2015 BOK): Improve      
      Understanding DOE and Planning Experiments in Six Sigma oper_42_a01_bs_enus Skillsoft Course 1.97
      Designing, Conducting, and Analyzing Experiments in Six Sigma oper_42_a02_bs_enus Skillsoft Course 2
      Lean Improvement Methods and Implementation Planning in Six Sigma oper_42_a03_bs_enus Skillsoft Course 1.93
    Six Sigma Black Belt (2015 BOK): Control      
      Statistical Process Control (SPC) and Control Charts in Six Sigma oper_43_a01_bs_enus Skillsoft Course 2
      Using Lean Control Tools and Maintaining Controls in Six Sigma oper_43_a02_bs_enus Skillsoft Course 2.02
      Sustaining Six Sigma Improvements oper_43_a03_bs_enus Skillsoft Course 2.28
    Six Sigma Black Belt (2015 BOK): Design for Six Sigma (DFSS)      
      Common DFSS Methodologies, Design for X, and Robust Designs oper_44_a01_bs_enus Skillsoft Course 2
    Operations Management: Efficiency of Production      
      Operations Management Functions and Strategies oper_45_a01_bs_enus Skillsoft Course 0.52
      Strategic Product and Service Management oper_45_a02_bs_enus Skillsoft Course 0.45
      Supply Chain Management Basics: Cutting Costs and Optimizing Delivery oper_45_a03_bs_enus Skillsoft Course 0.47
      Inventory Management: Aligning Inventory with Production and Demand oper_45_a04_bs_enus Skillsoft Course 0.5
      Optimizing Operations Using Demand Forecasting and Capacity Management oper_45_a05_bs_enus Skillsoft Course 0.52
    Understanding Lean Production      
      Using Lean to Perfect Organizational Processes oper_46_a01_bs_enus Skillsoft Course 0.38
      Using Lean to Improve Flow and Pull oper_46_a02_bs_enus Skillsoft Course 0.37
      Using Lean to Reduce Waste and Streamline Value Flow oper_46_a03_bs_enus Skillsoft Course 0.37
      Applying Value Stream Mapping in Lean Business oper_46_a04_bs_enus Skillsoft Course 0.43
    Six Sigma Yellow Belt - Six Sigma Fundamentals      
      Six Sigma and Lean: Foundations and Principles apr_07_a01_bs_enus Skillsoft Course 1.6
      Six Sigma: Team Basics, Roles, and Responsibilities apr_07_a02_bs_enus Skillsoft Course 1.15
      Six Sigma: Quality Tools apr_07_a03_bs_enus Skillsoft Course 0.98
      Six Sigma: Metrics apr_07_a04_bs_enus Skillsoft Course 1.05
    Six Sigma Yellow Belt - Define      
      Six Sigma: Identifying Projects apr_08_a01_bs_enus Skillsoft Course 1.33
      Six Sigma: Project Management Basics apr_08_a02_bs_enus Skillsoft Course 1.42
    Six Sigma Yellow Belt - Measure      
      Basic Six Sigma Statistics apr_09_a01_bs_enus Skillsoft Course 1.08
      Classifying and Collecting Data apr_09_a02_bs_enus Skillsoft Course 1.48
      Six Sigma Measurement System Analysis apr_09_a03_bs_enus Skillsoft Course 1.13
    Six Sigma Yellow Belt - Analyze      
      Lean Tools and FMEA apr_10_a01_bs_enus Skillsoft Course 1.23
      Data Analysis and Root Cause Analysis in Six Sigma apr_10_a02_bs_enus Skillsoft Course 1.25
      Six Sigma Correlation, Regression, and Hypothesis Testing apr_10_a03_bs_enus Skillsoft Course 1.28
    Six Sigma Yellow Belt - Improve and Control      
      Six Sigma Techniques for Improvement apr_11_a01_bs_enus Skillsoft Course 1.33
      Six Sigma Control Tools and Documentation apr_11_a02_bs_enus Skillsoft Course 1.33
    Six Sigma Green Belt - Six Sigma and Organizational Strategy      
      Organizational Goals and Six Sigma apr_01_a01_bs_enus Skillsoft Course 1.68
      Lean Principles in Six Sigma Projects apr_01_a02_bs_enus Skillsoft Course 1.88
      FMEA and Design for Six Sigma apr_01_a03_bs_enus Skillsoft Course 1.48
    Six Sigma Green Belt - Define      
      Identifying Six Sigma Projects apr_02_a01_bs_enus Skillsoft Course 1.32
      Six Sigma Voice of the Customer apr_02_a02_bs_enus Skillsoft Course 1.58
      Six Sigma Project Management Essentials apr_02_a03_bs_enus Skillsoft Course 1.45
      Management and Planning Tools for Six Sigma apr_02_a04_bs_enus Skillsoft Course 1.3
      Six Sigma Performance Metrics apr_02_a05_bs_enus Skillsoft Course 0.92
      Team Dynamics and Performance for Six Sigma Projects apr_02_a06_bs_enus Skillsoft Course 1.07
    Six Sigma Green Belt - Measure      
      Six Sigma Process Documentation and Analysis apr_03_a01_bs_enus Skillsoft Course 0.7
      Six Sigma Probability and Statistical Distributions apr_03_a02_bs_enus Skillsoft Course 1.38
      Six Sigma Data Classification, Sampling, and Collection apr_03_a03_bs_enus Skillsoft Course 1.15
      Six Sigma Statistics and Graphical Presentation apr_03_a04_bs_enus Skillsoft Course 1.05
      Six Sigma Measurement Systems Analysis apr_03_a05_bs_enus Skillsoft Course 1.12
      Six Sigma Process and Performance Capability Measurement apr_03_a06_bs_enus Skillsoft Course 1.07
    Six Sigma Green Belt - Analyze      
      Six Sigma Exploratory Data Analysis apr_04_a01_bs_enus Skillsoft Course 0.9
      Six Sigma Hypothesis Testing Fundamentals apr_04_a02_bs_enus Skillsoft Course 1.23
      Six Sigma Hypothesis Tests for Variances and Proportions apr_04_a03_bs_enus Skillsoft Course 0.98
    Six Sigma Green Belt - Improve      
      Six Sigma Design of Experiments apr_05_a01_bs_enus Skillsoft Course 1.07
      Six Sigma Root Cause Analysis and Waste Elimination apr_05_a02_bs_enus Skillsoft Course 1.25
      Six Sigma Cycle-time Reduction and Kaizen Blitz apr_05_a03_bs_enus Skillsoft Course 0.83
    Six Sigma Green Belt - Control      
      Six Sigma Statistical Process Control Basics apr_06_a01_bs_enus Skillsoft Course 1.32
      Six Sigma Control Charts apr_06_a02_bs_enus Skillsoft Course 1.62
      Six Sigma Process Control Tools apr_06_a03_bs_enus Skillsoft Course 0.92
    Managing for Operational Excellence      
      Managing for Operational Excellence bs_aop47_a01_enus Skillsoft Course 0.35
    Business Process Improvement      
      Enabling Business Process Improvement bs_aop48_a01_enus Skillsoft Course 0.32
    Mentoring Asset      
      Mentoring Six Sigma Green Belt (SSGB) mntcssgb Skillsoft Mentoring Assets
      Mentoring Six Sigma Yellow Belt (SSYB) mntcssyb Skillsoft Mentoring Assets
    Test Preps      
      TestPrep Six Sigma Green Belt (SSGB) oper_ssgb_a02_tp_enus Skillsoft Testpr 4
      TestPrep Six Sigma Yellow Belt (SSYB) oper_30_a01_tp_enus Skillsoft Testpr 2
  Strategic Planning Curriculum      
    Fundamentals of Business Planning      
      Preparing and Implementing a Business Plan ast_02_a01_bs_enus Skillsoft Course 0.5
    Thinking Strategically and Managing Risk      
      Thinking Strategically as a Manager ast_01_a01_bs_enus Skillsoft Course 0.47
      Using Strategic Thinking to Consider the Big Picture ast_01_a02_bs_enus Skillsoft Course 0.52
      Identifying Risks in Your Organization ast_01_a03_bs_enus Skillsoft Course 0.48
      Assessing Your Organization's Risks ast_01_a04_bs_enus Skillsoft Course 0.48
      Responding Effectively to Risks ast_01_a05_bs_enus Skillsoft Course 0.45
    Strategic Risk-taking      
      Knowing When to Take Strategic Risks bs_arm01_a01_enus Skillsoft Course 0.38
    The Quality Management of Data      
      Finding the Quality in Your Data bs_apd25_a01_enus Skillsoft Course 0.4
    Big Data Basics      
      Big Data Fundamentals aba_01_a01_bs_enus Skillsoft Course 0.37
      Big Data Interpretation aba_01_a02_bs_enus Skillsoft Course 0.43
  Marketing Curriculum      
    Essential Marketing Strategies      
      The Basics of Marketing mkt_05_a01_bs_enus Skillsoft Course 0.5
      The People and Planning in Marketing mkt_05_a02_bs_enus Skillsoft Course 0.52
      Product, Pricing, and Promotion in the Marketing Mix mkt_05_a03_bs_enus Skillsoft Course 0.5
      Distribution and E-Marketing Ethics in the Marketing Mix mkt_05_a04_bs_enus Skillsoft Course 0.5
      Competitive Marketing Strategies: Analyzing Your Organization mkt_05_a05_bs_enus Skillsoft Course 0.37
    Essentials of Public Relations      
      Strategies for the Modern Public Relations Professional amk_01_a01_bs_enus Skillsoft Course 0.35
      Writing Skills for Public Relations amk_01_a02_bs_enus Skillsoft Course 0.35
    Marketing in the Digital Age      
      Reaching Customers Digitally amk_02_a01_bs_enus Skillsoft Course 0.45
      Helping Customers Find You amk_02_a02_bs_enus Skillsoft Course 0.4
      Managing Your Corporate Reputation Online amk_02_a03_bs_enus Skillsoft Course 0.47
FINANCE, HUMAN RESOURCES and ADMINISTRATION      
  Finance and Accounting Curriculum      
    Accounting for Non-Financial Professionals      
      Basic Accounting Concepts for Non-financial Professionals fin_08_a01_bs_enus Skillsoft Course 0.5
      Basic Budgeting for Non-financial Professionals fin_08_a02_bs_enus Skillsoft Course 0.47
      Comprehending Financials: A Guide to Financial Statements fin_08_a03_bs_enus Skillsoft Course 0.48
      Financial Statement Analysis for Non-financial Professionals fin_08_a04_bs_enus Skillsoft Course 0.5
    Accounting Basics      
      Key Accounting Concepts and Principles fin_09_a01_bs_enus Skillsoft Course 0.4
      Recording, Posting, and Balancing the Books fin_09_a02_bs_enus Skillsoft Course 0.43
      Preparing Financial Statements and Closing Accounts fin_09_a03_bs_enus Skillsoft Course 0.45
      Accounting for Stock Transactions fin_09_a04_bs_enus Skillsoft Course 0.33
    Cost Consciousness in the Workplace      
      Focusing on the Bottom Line as an Employee afn_01_a01_bs_enus Skillsoft Course 0.45
      Managing with a Cost-control Mindset afn_01_a02_bs_enus Skillsoft Course 0.52
  Human Resources Curriculum      
    SHRM-CP/SCP: HR Competencies      
      HR Competencies: Leadership and Ethical Practice hr_17_a01_bs_enus Skillsoft Course 0.93
      HR Competencies: Business Acumen and Relationship Management hr_17_a02_bs_enus Skillsoft Course 0.98
      HR Competencies: Consultation and Critical Evaluation hr_17_a03_bs_enus Skillsoft Course 1.07
      HR Competencies: Global and Cultural Effectiveness and Communication hr_17_a04_bs_enus Skillsoft Course 1.08
    SHRM-CP/SCP: Management of People      
      Management of People: Talent Acquisition and Retention hr_18_a01_bs_enus Skillsoft Course 1.7
      Management of People: Employee Engagement hr_18_a02_bs_enus Skillsoft Course 1.23
      Management of People: Learning and Development hr_18_a03_bs_enus Skillsoft Course 1.42
      Management of People: Total Rewards hr_18_a04_bs_enus Skillsoft Course 1.27
    SHRM-CP/SCP: Organization and the HR Function      
      Organization and HR: Structure of the HR Function hr_19_a01_bs_enus Skillsoft Course 1.15
      Organization and HR: Organizational Effectiveness and Development hr_19_a02_bs_enus Skillsoft Course 1.07
      Organization and HR: Workforce Management and Using Technology and Data hr_19_a03_bs_enus Skillsoft Course 1.65
      Organization and HR: Employee Relations hr_19_a04_bs_enus Skillsoft Course 1.93
    SHRM-CP/SCP:  Workplace Management and HR      
      Workplace Management: Global HR, Diversity, and Inclusion hr_20_a01_bs_enus Skillsoft Course 1.9
      Workplace Management: Risk Management hr_20_a02_bs_enus Skillsoft Course 1.35
      Workplace Management: Corporate Social Responsibility hr_20_a03_bs_enus Skillsoft Course 1.43
      Workplace Management: Employment Laws and Regulations hr_20_a04_bs_enus Skillsoft Course 1.82
    SHRM-CP/SCP: HR Strategy Management      
      Human Resource Strategy Management: Strategic Planning hr_21_a01_bs_enus Skillsoft Course 1.22
      Human Resource Strategy Management: Business and HR Strategy hr_21_a02_bs_enus Skillsoft Course 1.35
    SHRM- SCP: HRM for Senior HR Professionals      
      Advanced HR Management: Competencies for Senior HR Professionals Part I hr_22_a01_bs_enus Skillsoft Course 1.07
      Advanced HR Management: Competencies for Senior HR Professionals Part II hr_22_a02_bs_enus Skillsoft Course 1.07
      Advanced Human Resources Management: People and Organization hr_22_a03_bs_enus Skillsoft Course 2.3
      Advanced Human Resources Management: Workplace and HR Strategy hr_22_a04_bs_enus Skillsoft Course 1.25
    Recruiting, Screening, and Onboarding Effectively      
      Ensuring Onboarding Success ahr_01_a03_bs_enus Skillsoft Course 0.47
      Hitting the Recruitment Bull's-eye ahr_01_a01_bs_enus Skillsoft Course 0.52
      Applicant Screening: The First Step in Hiring the Best ahr_01_a02_bs_enus Skillsoft Course 0.47
    Transformational HR and Talent Management      
      Planning for Skills Needs and Managing Performance ahr_02_a01_bs_enus Skillsoft Course 0.43
      Building Career Development Programs and Succession Planning ahr_02_a02_bs_enus Skillsoft Course 0.37
      Implementing Transformational HR ahr_02_a03_bs_enus Skillsoft Course 0.33
      Individual Behavior in Organizations ahr_02_a04_bs_enus Skillsoft Course 0.37
    Effective Hiring Practices      
      Conducting an Effective Hiring Interview bs_ald11_a01_enus Skillsoft Course 0.25
    Crisis Management      
      Managing in a Crisis bs_ald09_a01_enus Skillsoft Course 0.3
    Professional in Human Resources Exam Prep      
      TestPrep Professional in Human Resources (PHR) bs_phr_a01_tp_enus Skillsoft Testpr 3
    Test Preps      
      TestPrep Senior Professional in Human Resources (SPHR) bs_sphr_a01_tp_enus Skillsoft Testpr 3
    Mentoring Assets      
      Mentoring Senior Professional in Human Resources (SPHR) mntsphr Skillsoft Mentoring Assets
  Administrative Support Curriculum      
    Administrative Support: Secrets to Success      
      Administrative Support: Developing Your Essential Skills aad_01_a01_bs_enus Skillsoft Course 0.43
      Administrative Support: Working in Partnership with Your Boss aad_01_a02_bs_enus Skillsoft Course 0.3
      Administrative Support: Interacting Effectively with Colleagues aad_01_a03_bs_enus Skillsoft Course 0.32
      Administrative Support: Projecting a Positive Professional Image aad_01_a04_bs_enus Skillsoft Course 0.32
MANAGEMENT and LEADERSHIP      
  Management Curriculum      
    First Time Manager Essentials      
      The Reality of Being a First-time Manager amg_01_a01_bs_enus Skillsoft Course 0.43
      Facing Challenges as a First-time Manager amg_01_a02_bs_enus Skillsoft Course 0.32
    Managing Employee Performance      
      Keeping Top Performers Challenged amg_03_a01_bs_enus Skillsoft Course 0.32
      Planning an Effective Performance Appraisal amg_03_a02_bs_enus Skillsoft Course 0.33
      Creating a Plan for Performance Management amg_03_a03_bs_enus Skillsoft Course 0.38
      Detecting and Dealing with Performance Problems amg_03_a04_bs_enus Skillsoft Course 0.43
    Advanced Management Techniques      
      Gauging Your Organization's High-performing Potential amg_04_a01_bs_enus Skillsoft Course 0.38
      Managing for Cross-functionality amg_04_a02_bs_enus Skillsoft Course 0.37
      Managing Your Company's Talent amg_04_a03_bs_enus Skillsoft Course 0.43
      Managing the Unique Needs of Experts amg_04_a04_bs_enus Skillsoft Course 0.32
      Fostering Mentoring Relationships amg_04_a05_bs_enus Skillsoft Course 0.37
    Leveraging Key Management Techniques      
      Effectively Directing and Delegating as a Manager amg_02_a01_bs_enus Skillsoft Course 0.5
      Managing Employee Development amg_02_a02_bs_enus Skillsoft Course 0.52
      Facing the Management Challenges of Difficult Behavior and Diverse Teams amg_02_a03_bs_enus Skillsoft Course 0.52
      Being a Fair and Caring Manager amg_02_a04_bs_enus Skillsoft Course 0.48
    Managing a Multigenerational Workforce      
      Maintaining a Cohesive Multigenerational Workforce amg_05_a01_bs_enus Skillsoft Course 0.42
      Managing Multigenerational Employees amg_05_a02_bs_enus Skillsoft Course 0.37
    Managing in Difficult Times      
      Being an Effective Manager When Times Are Tough amg_06_a01_bs_enus Skillsoft Course 0.37
      Managing Motivation during Organizational Change amg_06_a02_bs_enus Skillsoft Course 0.37
      How to Manage Difficult Conversations amg_06_a03_bs_enus Skillsoft Course 0.48
    Achieving Success through Delegation      
      Choosing and Preparing Your Delegate amg_08_a01_bs_enus Skillsoft Course 0.48
      Getting What You Expect from Your Delegate amg_08_a02_bs_enus Skillsoft Course 0.42
      Taking Your Team to the Next Level with Delegation amg_08_a03_bs_enus Skillsoft Course 0.35
    Final Exams      
      Management & Leadership Essentials ast_02_a01_fe_enus Skillsoft Final Ex 2
    Empowering Employees      
      Taking Action to Empower Employees bs_ald12_a01_enus Skillsoft Course 0.28
    Managing Technical Teams      
      Strategies for Managing Technical Teams bs_ald08_a01_enus Skillsoft Course 0.32
    Coaching to Drive Success      
      Coaching Techniques That Inspire Coachees to Action bs_amg09_a01_enus Skillsoft Course 0.42
      Keeping Your Coachee Committed and Accountable bs_amg09_a02_enus Skillsoft Course 0.35
  Leadership Curriculum      
    Developing Leadership Skills      
      Motivating Your Employees ald_01_a01_bs_enus Skillsoft Course 0.4
      Communicating Vision to Your Employees ald_01_a02_bs_enus Skillsoft Course 0.4
      Leading through Positive Influence ald_01_a03_bs_enus Skillsoft Course 0.48
      Leveraging Emotional Intelligence ald_01_a04_bs_enus Skillsoft Course 0.47
    Leveraging Leadership Techniques      
      Key Elements of Business Execution ald_02_a01_bs_enus Skillsoft Course 0.5
      Building Innovation Cultures and Leaders ald_02_a02_bs_enus Skillsoft Course 0.5
      Leading Your Team through Change ald_02_a03_bs_enus Skillsoft Course 0.5
      Building a Leadership Development Plan ald_02_a04_bs_enus Skillsoft Course 0.5
      Aligning Unit Goals and Imperatives ald_02_a05_bs_enus Skillsoft Course 0.37
    Creating a Positive Atmosphere      
      Positive Atmosphere: Establishing an Engaged Workforce ald_03_a01_bs_enus Skillsoft Course 0.38
      Positive Atmosphere: Establishing a Positive Work Environment ald_03_a02_bs_enus Skillsoft Course 0.43
      Positive Atmosphere: How Organizational Learning Drives Positive Change ald_03_a03_bs_enus Skillsoft Course 0.42
    Improving Leadership Skills      
      Becoming an Inspirational Leader ald_04_a01_bs_enus Skillsoft Course 0.5
      Assessing Your Own Leadership Performance ald_04_a02_bs_enus Skillsoft Course 0.42
    Women In Leadership      
      Gender and Leadership ald_05_a01_bs_enus Skillsoft Course 0.35
      Choosing to Lead as a Woman ald_05_a02_bs_enus Skillsoft Course 0.32
      Career and Family Challenges for Women Leaders ald_05_a03_bs_enus Skillsoft Course 0.32
    Leading Virtual Teams      
      Establishing Effective Virtual Teams ald_06_a01_bs_enus Skillsoft Course 0.5
      Facing Virtual Team Challenges ald_06_a02_bs_enus Skillsoft Course 0.45
    Business Acumen Essentials      
      Developing Your Business Acumen bs_apd20_a01_enus Skillsoft Course 0.35
    Organizational Awareness      
      Gaining Insight through Organizational Awareness bs_apd21_a01_enus Skillsoft Course 0.33
    Performance Measurement      
      Measuring Outcomes and Using KPIs bs_ald10_a01_enus Skillsoft Course 0.32
PROFESSIONAL EFFECTIVENESS      
  Communication Curriculum      
    Communicating Internationally      
      Being a Responsible Corporate Digital Citizen bs_apd24_a01_enus Skillsoft Course 0.38
    Getting Results through Personal Power      
      Personal Power and Credibility comm_42_a01_bs_enus Skillsoft Course 0.4
      Building Personal Power through Influence comm_42_a02_bs_enus Skillsoft Course 0.5
      Influence Others with Political Savvy comm_42_a03_bs_enus Skillsoft Course 0.37
    Working with Difficult People      
      Difficult People: Why They Act That Way and How to Deal with Them comm_46_a01_bs_enus Skillsoft Course 0.52
      Difficult People: Can't Change Them, so Change Yourself comm_46_a02_bs_enus Skillsoft Course 0.52
      Difficult People: Strategies to Keep Everyone Working Together comm_46_a03_bs_enus Skillsoft Course 0.52
    Managing and Controlling Anger      
      The Essentials for Anger Management comm_47_a01_bs_enus Skillsoft Course 0.43
    Cross-Cultural Communication      
      How Culture Impacts Communication comm_48_a01_bs_enus Skillsoft Course 0.5
      Using Communication Strategies to Bridge Cultural Divides comm_48_a02_bs_enus Skillsoft Course 0.5
    Communicating with Senior Executives      
      Capturing the Attention of Senior Executives comm_49_a01_bs_enus Skillsoft Course 0.52
    Effective Business Meetings      
      Planning Meetings Fit for Purpose comm_50_a01_bs_enus Skillsoft Course 0.33
      Running Meetings in Better Directions comm_50_a02_bs_enus Skillsoft Course 0.33
    Effective Business Writing      
      Audience and Purpose in Business Writing comm_51_a01_bs_enus Skillsoft Course 0.48
      Clarity and Conciseness in Business Writing comm_51_a02_bs_enus Skillsoft Course 0.52
      Editing and Proofreading Business Documents comm_51_a03_bs_enus Skillsoft Course 0.5
    Writing a Business Case      
      Developing an Effective Business Case acm_01_a01_bs_enus Skillsoft Course 0.5
    Using E-mail Effectively in the Workplace      
      Writing Effective E-mails and Instant Messages acm_02_a01_bs_enus Skillsoft Course 0.47
      Sending E-mails to the Right People acm_02_a02_bs_enus Skillsoft Course 0.48
      Organizing Your E-mail acm_02_a03_bs_enus Skillsoft Course 0.47
    Essential Skills for Professional Telephone Calls      
      Keeping Business Calls Professional acm_03_a01_bs_enus Skillsoft Course 0.38
    Practical Grammar for Business Writing      
      Using the Parts of Speech acm_04_a01_bs_enus Skillsoft Course 0.52
      Getting the Details Right: Spelling Basics acm_04_a02_bs_enus Skillsoft Course 0.48
      Abbreviating, Capitalizing, and Using Numbers acm_04_a03_bs_enus Skillsoft Course 0.55
      Using Punctuation Marks acm_04_a04_bs_enus Skillsoft Course 0.5
      Creating Well-constructed Sentences acm_04_a05_bs_enus Skillsoft Course 0.6
      Troublesome Words and Phrases: Common Usage Mistakes in Writing acm_04_a06_bs_enus Skillsoft Course 0.48
    Making the Most of Your Presentations      
      Planning an Effective Presentation acm_05_a01_bs_enus Skillsoft Course 0.48
      Building Your Presentation acm_05_a02_bs_enus Skillsoft Course 0.5
      Ensuring Successful Presentation Delivery acm_05_a03_bs_enus Skillsoft Course 0.52
    Skills for Communication Success      
      The Art and Science of Communication acm_07_a01_bs_enus Skillsoft Course 0.35
      Making an Impact with Non-verbal Communication acm_07_a02_bs_enus Skillsoft Course 0.38
      Trust Building through Effective Communication acm_07_a03_bs_enus Skillsoft Course 0.42
      Choosing the Right Interpersonal Communication Method to Make Your Point acm_07_a04_bs_enus Skillsoft Course 0.5
      Become a Great Listener acm_07_a05_bs_enus Skillsoft Course 0.4
      Do We Have a Failure to Communicate? acm_07_a06_bs_enus Skillsoft Course 0.43
    Developing Your Listening Skills      
      Listening Even When it's Difficult to Listen acm_14_a01_bs_enus Skillsoft Course 0.53
      Using Active Listening in Workplace Situations acm_14_a02_bs_enus Skillsoft Course 0.57
    Dealing with Workplace Conflict      
      The Many Approaches to Facing Workplace Conflict acm_11_a01_bs_enus Skillsoft Course 0.5
      Facing and Resolving Conflict in the Workplace acm_11_a02_bs_enus Skillsoft Course 0.5
    Developing Effective Negotiation Skills      
      The First Steps in Negotiating acm_12_a01_bs_enus Skillsoft Course 0.4
      Negotiating the Best Solution acm_12_a02_bs_enus Skillsoft Course 0.48
    Achieving Emotional Intelligence      
      Navigating Your Own Emotions acm_13_a01_bs_enus Skillsoft Course 0.48
      Navigating Other People's Emotions acm_13_a02_bs_enus Skillsoft Course 0.42
      Navigating the Workplace with Emotional Intelligence acm_13_a03_bs_enus Skillsoft Course 0.43
    The Art of Feedback      
      Polishing Your Feedback Skills acm_15_a01_bs_enus Skillsoft Course 0.57
      Gaining a Positive Perspective on Feedback acm_15_a02_bs_enus Skillsoft Course 0.5
    Communicating Tactfully and Diplomatically      
      Acting with Diplomacy and Tact acm_16_a01_bs_enus Skillsoft Course 0.6
      Navigating Challenging Situations with Diplomacy and Tact acm_16_a02_bs_enus Skillsoft Course 0.5
    Storytelling Basics      
      Fundamentals of Business Storytelling acm_17_a01_bs_enus Skillsoft Course 0.5
    Writing Skills for Technical Professionals      
      Improving Your Technical Writing Skills acm_06_a01_it_enus Skillsoft Course 0.37
    Effective Communication      
      Communicating with Confidence bs_acm18_a01_enus Skillsoft Course 0.3
    Note-taking Skills      
      Taking Effective and Professional Notes bs_acm19_a01_enus Skillsoft Course 0.3
  Personal Development Curriculum      
    Perseverance at Work      
      Forging Ahead with Perseverance and Resilience pe_03_a01_bs_enus Skillsoft Course 0.5
      Reaching Goals Using Perseverance and Resilience pe_03_a02_bs_enus Skillsoft Course 0.45
    Building, Rebuilding and Sustaining Trust      
      The Building Blocks of Building Trust pe_04_a01_bs_enus Skillsoft Course 0.5
    Improving Your Work/Life Balance      
      Taking Stock of Your Work/Life Balance pd_30_a01_bs_enus Skillsoft Course 0.37
      Staying Balanced in a Shifting World pd_30_a02_bs_enus Skillsoft Course 0.25
      Take a Deep Breath and Manage Your Stress pd_30_a03_bs_enus Skillsoft Course 0.37
    Navigating through Organizational Change      
      Organizations Change So Get Ready pd_31_a01_bs_enus Skillsoft Course 0.5
      Redefining Yourself after Organizational Change pd_31_a02_bs_enus Skillsoft Course 0.48
    Improving Your Personal Productivity      
      Organize Your Physical and Digital Workspace pd_32_a01_bs_enus Skillsoft Course 0.45
      Avoid Procrastination by Getting Organized Instead pd_32_a02_bs_enus Skillsoft Course 0.37
      Maximize Your Productivity by Managing Time and Tasks pd_32_a03_bs_enus Skillsoft Course 0.35
      Achieve Productivity in Your Personal Life pd_32_a04_bs_enus Skillsoft Course 0.32
    Polishing Your Professional Edge      
      Becoming an Accountable Professional pe_05_a01_bs_enus Skillsoft Course 0.5
      Becoming Your Own Best Boss pe_05_a02_bs_enus Skillsoft Course 0.48
      Becoming More Professional through Business Etiquette pe_05_a03_bs_enus Skillsoft Course 0.28
      Developing a Personal Accountability Framework pe_05_a04_bs_enus Skillsoft Course 0.4
    360 Degree Relationships      
      Cultivating Relationships with Your Peers apd_04_a01_bs_enus Skillsoft Course 0.35
      Building Your Professional Network apd_04_a02_bs_enus Skillsoft Course 0.38
      Building Rapport with Your Boss apd_04_a03_bs_enus Skillsoft Course 0.5
    Diversity on the Job      
      Bridging the Diversity Gap apd_01_a01_bs_enus Skillsoft Course 0.45
      Your Role in Workplace Diversity apd_01_a02_bs_enus Skillsoft Course 0.5
    Performing Under Pressure      
      Managing Pressure and Stress to Optimize Your Performance apd_07_a01_bs_enus Skillsoft Course 0.43
    Managing Your Career      
      Developing a Plan to Further Your Career apd_03_a01_bs_enus Skillsoft Course 0.47
      Getting Your Career on the Right Track apd_03_a02_bs_enus Skillsoft Course 0.48
      Using Performance Appraisals to Advance Your Career apd_03_a03_bs_enus Skillsoft Course 0.5
    Business Ethics Essentials      
      Developing Your Business Ethics apd_05_a01_bs_enus Skillsoft Course 0.43
    Public Speaking Strategies      
      Writing and Preparing an Effective Speech apd_06_a01_bs_enus Skillsoft Course 0.38
      Conquering the Challenges of Public Speaking apd_06_a02_bs_enus Skillsoft Course 0.43
    Creativity in the Workplace      
      Unleashing Personal and Team Creativity apd_02_a01_bs_enus Skillsoft Course 0.5
      Verifying and Building on Creative Ideas apd_02_a02_bs_enus Skillsoft Course 0.38
    Time Management      
      Aligning Goals and Priorities to Manage Time apd_08_a01_bs_enus Skillsoft Course 0.42
      Make the Time You Need: Get Organized apd_08_a02_bs_enus Skillsoft Course 0.47
      The Art of Staying Focused apd_08_a03_bs_enus Skillsoft Course 0.5
    Discovering Your Strengths      
      Uncovering and Utilizing Your Talents and Skills apd_10_a01_bs_enus Skillsoft Course 0.32
      Self-improvement for Lifelong Success apd_10_a02_bs_enus Skillsoft Course 0.4
      Establishing Self-confidence for Life apd_10_a03_bs_enus Skillsoft Course 0.38
    Overcoming Procrastination      
      Procrastination: Admitting it is the First Step apd_11_a01_bs_enus Skillsoft Course 0.33
      Beating Procrastination by Boosting Your Creativity and Drive apd_11_a02_bs_enus Skillsoft Course 0.32
    Improving Your Memory      
      Improving Your Memory Skills apd_12_a01_bs_enus Skillsoft Course 0.35
    Improving Your Reading Speed      
      Improving Your Reading Speed and Comprehension apd_13_a01_bs_enus Skillsoft Course 0.33
    Unconscious Bias      
      Understanding Unconscious Bias apd_14_a01_bs_enus Skillsoft Course 0.42
      Overcoming Your Own Unconscious Biases apd_14_a02_bs_enus Skillsoft Course 0.37
      Overcoming Unconscious Bias in the Workplace apd_14_a03_bs_enus Skillsoft Course 0.42
    Facing Problems and Making Decisions      
      Getting to the Root of a Problem apd_15_a01_bs_enus Skillsoft Course 0.45
      Defining Alternative Solutions to a Problem apd_15_a02_bs_enus Skillsoft Course 0.4
      Choosing and Using the Best Solution apd_15_a03_bs_enus Skillsoft Course 0.42
    Developing Your Critical Thinking Skills      
      Confronting Your Assumptions apd_17_a01_bs_enus Skillsoft Course 0.4
      Investigating Arguments apd_17_a02_bs_enus Skillsoft Course 0.45
      Reaching Sound Conclusions apd_17_a03_bs_enus Skillsoft Course 0.35
    Creating Lasting Organizational Change      
      Facilitating Sustainable Change apd_18_a01_bs_enus Skillsoft Course 0.45
      Moving Forward with Change Planning apd_18_a02_bs_enus Skillsoft Course 0.4
      Making Change Stick apd_18_a03_bs_enus Skillsoft Course 0.42
    Growth Mindset      
      Developing a Growth Mind-set bs_ast03_a01_enus Skillsoft Course 0.27
    Mentor Relationships      
      Finding and Nurturing a Mentor Relationship bs_apd22_a01_enus Skillsoft Course 0.3
    Dealing with Setbacks      
      Learning from Failure bs_apd19_a01_enus Skillsoft Course 0.32
    Digital Economy Skills      
      Keeping Your Skillset Current in the Digital Economy bs_apd23_a01_enus Skillsoft Course 0.3
PROJECT EFFECTIVENESS        
  Project Management Curriculum      
    Project Management Ethics and Values      
      Ethics and Project Management apj_12_a01_bs_enus Skillsoft Course 0.92
      Ethical Standards and PMI® Core Values apj_12_a02_bs_enus Skillsoft Course 0.97
    PMI Agile Certified Practitioner (PMI-ACP)®      
      Agile Principles and Methodologies apj_13_a01_it_enus Skillsoft Course 0.9
      Agile Project Planning apj_13_a02_it_enus Skillsoft Course 0.97
      Agile Project Scheduling and Monitoring apj_13_a03_it_enus Skillsoft Course 0.92
      Agile Stakeholder Engagement and Team Development apj_13_a04_it_enus Skillsoft Course 0.88
      Agile Key Exam Concepts apj_13_a05_it_enus Skillsoft Course 0.83
    CompTIA Project+ PK0-004      
      Project Selection and Initiation ib_prop_a01_it_enus Skillsoft Course 0.98
      Scope, Schedule and Cost Planning ib_prop_a02_it_enus Skillsoft Course 0.9
      Resource and Risk Planning ib_prop_a03_it_enus Skillsoft Course 1.05
      Communication, Changes, and Documentation ib_prop_a04_it_enus Skillsoft Course 0.98
      Controlling Project Work and Closing ib_prop_a05_it_enus Skillsoft Course 0.97
      Planning and Controlling the Project Schedule ib_prop_a06_it_enus Skillsoft Course 0.92
      Project Management Practical Exercises ib_prop_a07_it_enus Skillsoft Course 1.08
      Quality and Procurement Planning ib_prop_a08_it_enus Skillsoft Course 0.9
      Project Planning Documents ib_prop_a09_it_enus Skillsoft Course 0.73
      Project Documents and Terminology ib_prop_a10_it_enus Skillsoft Course 0.58
    Project Management for All      
      Finding Your Bearings as a Project Manager apj_15_a01_bs_enus Skillsoft Course 0.48
      Getting the Big Picture by Defining the Project's Scope and Team apj_15_a02_bs_enus Skillsoft Course 0.5
      Mastering the Details of a Project's Schedule and Budget apj_15_a03_bs_enus Skillsoft Course 0.48
      Managing a Project to Minimize Risk and Maximize Quality apj_15_a04_bs_enus Skillsoft Course 0.48
      Navigating through Changes and Conflicts in Projects apj_15_a05_bs_enus Skillsoft Course 0.47
      Taking Final Steps to Bring a Project to its Close apj_15_a06_bs_enus Skillsoft Course 0.45
    Project Integration (PMBOK® Guide Sixth Edition)      
      Project Initiation and Planning (PMBOK® Guide Sixth Edition) apj_17_a01_bs_enus Skillsoft Course 1.2
      Managing Project Work (PMBOK® Guide Sixth Edition) apj_17_a02_bs_enus Skillsoft Course 1.33
      Project Changes and Closing (PMBOK® Guide Sixth Edition) apj_17_a03_bs_enus Skillsoft Course 1.07
      Capturing, Analyzing, and Using Project Lessons Learned apj_17_a04_bs_enus Skillsoft Course 1.13
      Strategically Focused Project Management apj_17_a05_bs_enus Skillsoft Course 1.2
    Project Scope (PMBOK® Guide Sixth Edition)      
      Plan and Define Project Scope (PMBOK® Guide Sixth Edition) apj_18_a01_bs_enus Skillsoft Course 1.2
      Create Work Breakdown Structure (PMBOK® Guide Sixth Edition) apj_18_a02_bs_enus Skillsoft Course 1.2
      Validate and Control Scope (PMBOK® Guide Sixth Edition) apj_18_a03_bs_enus Skillsoft Course 0.93
    Project Schedule (PMBOK® Guide Sixth Edition)      
      Define and Sequence Activities (PMBOK® Guide Sixth Edition) apj_19_a01_bs_enus Skillsoft Course 1.4
      Develop the Project Schedule (PMBOK® Guide Sixth Edition) apj_19_a02_bs_enus Skillsoft Course 1.82
      Control the Project Schedule (PMBOK® Guide Sixth Edition) apj_19_a03_bs_enus Skillsoft Course 0.87
    Project Cost (PMBOK® Guide Sixth Edition)      
      Creating a Project Budget (PMBOK® Guide Sixth Edition) apj_20_a01_bs_enus Skillsoft Course 1.13
      Keeping Your Project on Budget (PMBOK® Guide Sixth Edition) apj_20_a02_bs_enus Skillsoft Course 1.62
    Project Quality (PMBOK® Guide Sixth Edition)      
      Planning Quality Management (PMBOK® Guide Sixth Edition) apj_21_a01_bs_enus Skillsoft Course 1.13
      Manage and Control Quality (PMBOK® Guide Sixth Edition) apj_21_a02_bs_enus Skillsoft Course 1.32
      Quality Methodologies and Standards for Project Management apj_21_a03_bs_enus Skillsoft Course 1.07
    Resource Management (PMBOK® Guide Sixth Edition)      
      Plan and Acquire Resources (PMBOK® Guide Sixth Edition) apj_22_a01_bs_enus Skillsoft Course 1.5
      Develop and Manage Resources (PMBOK® Guide Sixth Edition) apj_22_a02_bs_enus Skillsoft Course 1.35
    Communications (PMBOK® Guide Sixth Edition)      
      Plan and Manage Communications (PMBOK® Guide Sixth Edition) apj_23_a01_bs_enus Skillsoft Course 1.12
      Monitor Project Communications (PMBOK® Guide Sixth Edition) apj_23_a02_bs_enus Skillsoft Course 0.8
    Project Risk (PMBOK® Guide Sixth Edition)      
      Planning Risk Management (PMBOK® Guide Sixth Edition) apj_24_a01_bs_enus Skillsoft Course 1.12
      Identifying Risk (PMBOK® Guide Sixth Edition) apj_24_a02_bs_enus Skillsoft Course 1.08
      Analyzing Risk (PMBOK® Guide Sixth Edition) apj_24_a03_bs_enus Skillsoft Course 1.38
      Responding to Risk (PMBOK® Guide Sixth Edition) apj_24_a04_bs_enus Skillsoft Course 1.25
    Project Procurement (PMBOK® Guide Sixth Edition)      
      Procurement Planning (PMBOK® Guide Sixth Edition) apj_25_a01_bs_enus Skillsoft Course 1.17
      Procurement Management (PMBOK® Guide Sixth Edition) apj_25_a02_bs_enus Skillsoft Course 0.65
    Project Stakeholders (PMBOK® Guide Sixth Edition)      
      Planning Stakeholder Engagement (PMBOK® Guide Sixth Edition) apj_26_a01_bs_enus Skillsoft Course 1.02
      Managing Stakeholder Engagement (PMBOK® Guide Sixth Edition) apj_26_a02_bs_enus Skillsoft Course 0.83
    Project Management (PMBOK® Guide Sixth Edition)      
      Project Management Introduction (PMBOK® Guide Sixth Edition) apj_28_a01_bs_enus Skillsoft Course 1.05
      Project Fundamentals (PMBOK® Guide Sixth Edition) apj_28_a02_bs_enus Skillsoft Course 0.85
      The Process Groups (PMBOK® Guide Sixth Edition) apj_28_a03_bs_enus Skillsoft Course 1.22
    PRINCE2® - Foundation (2017 Update)      
      PRINCE2® Project Management Overview (2017 Update) apj_29_a01_bs_enus Skillsoft Course 0.73
      PRINCE2® Project Planning and Risk Management (2017 Update) apj_29_a02_bs_enus Skillsoft Course 0.87
      PRINCE2® Project Quality and Control (2017 Update) apj_29_a03_bs_enus Skillsoft Course 0.72
      PRINCE2® Start, Direct, and Initiate Projects (2017 Update) apj_29_a04_bs_enus Skillsoft Course 0.73
      PRINCE2® Control, Manage, and Close Projects (2017 Update) apj_29_a05_bs_enus Skillsoft Course 0.8
      Adopting PRINCE2® for your Project Environment (2017 Update) apj_29_a06_bs_enus Skillsoft Course 0.65
    Mentoring Assets      
      Mentoring PK0-004 CompTIA Project+ mntpk0004 Skillsoft Mentoring Assets
      Mentoring Project Management Professional (PMP) PMBOK Guide 6th Edition Align mntpmp6ed Skillsoft Mentori 0
      Mentoring PRINCE2 Foundation 2017 mntp2f2017 Skillsoft Mentori 0
      Mentoring Certified Associate in Project Management (CAPM) PMBOK Guide 6th E mntcapm6ed Skillsoft Mentoring Assets
    Test Preps      
      TestPrep Project Management Professional PMBOK 6th Ed pm_proj_a06_tp_enus Skillsoft Testpr 4
      TestPrep Certified Associate in Project Management (CAPM) PMBOK Guide 6th Ed. pm_capm_a03_tp_enus Skillsoft Testpr 3
      TestPrep PRINCE2 2017 Foundation p2f_apj29_a01_tp_enus Skillsoft Testpr 1
  Team Building Curriculum      
    Optimizing Performance on a Team      
      Being an Effective Team Member atm_02_a01_bs_enus Skillsoft Course 0.5
      Strategies for Building a Cohesive Team atm_02_a02_bs_enus Skillsoft Course 0.48
      Effective Team Communication atm_02_a03_bs_enus Skillsoft Course 0.52
      Establishing Team Goals and Responsibilities, and Using Feedback Effectively atm_02_a04_bs_enus Skillsoft Course 0.5
    Leveraging Team Leadership Skills      
      Building the Foundation for an Effective Team atm_01_a01_bs_enus Skillsoft Course 0.48
      Developing a Successful Team atm_01_a02_bs_enus Skillsoft Course 0.5
      Encouraging Team Communication and Collaboration atm_01_a03_bs_enus Skillsoft Course 0.5
      Handling Team Conflict atm_01_a04_bs_enus Skillsoft Course 0.5
      Leading a Cross-functional Team atm_01_a05_bs_enus Skillsoft Course 0.53
    Making a Pitch      
      Getting Your Pitch Heard bs_atm03_a01_enus Skillsoft Course 0.28
    Virtual Teams      
      Contributing as a Virtual Team Member bs_atm04_a01_enus Skillsoft Course 0.3
  Business Analysis        
    Key Business Analysis Concepts (BABOK® v3)      
      Business Analysis Overview aba_02_a01_bs_enus Skillsoft Course 1.02
      The BA Planning and Monitoring Knowledge Area aba_02_a02_bs_enus Skillsoft Course 1.63
      The BA Elicitation and Collaboration Knowledge Area aba_02_a03_bs_enus Skillsoft Course 1.52
      The Requirements Life Cycle Management Knowledge Area aba_02_a04_bs_enus Skillsoft Course 1
      The Strategy Analysis Knowledge Area aba_02_a05_bs_enus Skillsoft Course 1.07
      RADD Knowledge Area: Part 1 aba_02_a06_bs_enus Skillsoft Course 0.77
      RADD Knowledge Area: Part 2 aba_02_a07_bs_enus Skillsoft Course 0.88
      The Solution Evaluation Knowledge Area aba_02_a08_bs_enus Skillsoft Course 1.02
      Certified Business Analysis Professional aba_02_a01_fe_enus Skillsoft Final Ex 1.5
    Effective Business Analysis Techniques (BABOK®v3)      
      Business Analysis Analytical Techniques aba_03_a01_bs_enus Skillsoft Course 1.63
      Business Analysis Activities and Tools aba_03_a02_bs_enus Skillsoft Course 1.68
      Business Analysis Documentation and Criteria aba_03_a03_bs_enus Skillsoft Course 1.02
    Key Business Analysis Competencies (BABOK®v3)      
      Personal Skills for Effective Business Analysis aba_04_a01_bs_enus Skillsoft Course 1.03
      Business Analysis Professional Effectiveness Competencies aba_04_a02_bs_enus Skillsoft Course 0.87
      Perspectives for Effective Business Analysis aba_04_a03_bs_enus Skillsoft Course 1.83
SALES and CUSTOMER FACING SKILLS      
  Sales Curriculum        
    Sales Foundations      
      Prospecting: Panning for Sales Gold asl_01_a01_bs_enus Skillsoft Course 0.37
      The Discovery Meeting: Starting Off on the Right Foot asl_01_a02_bs_enus Skillsoft Course 0.37
      The Value Proposition: Getting Your Pitch Right asl_01_a03_bs_enus Skillsoft Course 0.37
      Turning Objection into Opportunity during a Sales Call asl_01_a04_bs_enus Skillsoft Course 0.37
      Negotiating Well and Going for the Close asl_01_a05_bs_enus Skillsoft Course 0.37
  Customer Service Curriculum      
    ITIL® 2011 Edition Intermediate Level: Operational Support & Analysis (OSA)    
      ITIL® 2011 Edition OSA: Introduction to Operational Support and Analysis ib_iosb_a01_it_enus Skillsoft Course 1.5
      ITIL® 2011 Edition OSA: Introduction to Event Management ib_iosb_a02_it_enus Skillsoft Course 3.5
      ITIL® 2011 Edition OSA: Introduction to Incident Management ib_iosb_a03_it_enus Skillsoft Course 2.5
      ITIL® 2011 Edition OSA: Incident Management Interactions ib_iosb_a04_it_enus Skillsoft Course 3
      ITIL® 2011 Edition OSA: Introduction to Request Fulfillment ib_iosb_a05_it_enus Skillsoft Course 2
      ITIL® 2011 Edition OSA: Request Fulfillment Process Interfaces and Challenges ib_iosb_a06_it_enus Skillsoft Course 2.5
      ITIL® 2011 Edition OSA: Introduction to Problem Management ib_iosb_a07_it_enus Skillsoft Course 3
      ITIL® 2011 Edition OSA: Problem Management Process Interfaces and Challenges ib_iosb_a08_it_enus Skillsoft Course 2.5
      ITIL® 2011 Edition OSA: Introduction to Access Management ib_iosb_a09_it_enus Skillsoft Course 3
      ITIL® 2011 Edition OSA: Introduction to the Service Desk ib_iosb_a10_it_enus Skillsoft Course 2
      ITIL® 2011 Edition OSA: Service Desk Metrics and Outsourcing ib_iosb_a11_it_enus Skillsoft Course 1.5
      ITIL® 2011 Edition OSA: Introduction to Functions ib_iosb_a12_it_enus Skillsoft Course 2.5
      ITIL® 2011 Edition OSA: Function Activities ib_iosb_a13_it_enus Skillsoft Course 1.5
      ITIL® 2011 Edition OSA: Technology and Implementation Considerations ib_iosb_a14_it_enus Skillsoft Course 2.5
      ITIL ® Operational Support & Analysis ib_iosb_a01_fe_enus Skillsoft Final Ex 3.5
    Customer Service Skills      
      Interacting with Customers acs_02_a01_bs_enus Skillsoft Course 0.5
      Communicating Effectively with Customers acs_02_a02_bs_enus Skillsoft Course 0.5
      Controlling Conflict, Stress, and Time in a Customer Service Environment acs_02_a03_bs_enus Skillsoft Course 0.53
      Dealing with Customer Service Incidents and Complaints acs_02_a04_bs_enus Skillsoft Course 0.5
      Polishing Your Skills for Excellent Customer Service acs_02_a05_bs_enus Skillsoft Course 0.4
    Essentials of Customer Service      
      Rapport Building in Customer Service acs_03_a01_bs_enus Skillsoft Course 0.47
      Providing On-site Customer Service acs_03_a02_bs_enus Skillsoft Course 0.48
      Providing Telephone Customer Service acs_03_a03_bs_enus Skillsoft Course 0.52
      Providing Effective Internal Customer Service acs_03_a04_bs_enus Skillsoft Course 0.5
      Facing Confrontation in Customer Service acs_03_a05_bs_enus Skillsoft Course 0.45
      Designing a Customer Service Strategy acs_03_a06_bs_enus Skillsoft Course 0.47
    ITIL® 2011 Foundation      
      Overview of the ITIL® Service Lifecycle acs_01_a01_it_enus Skillsoft Course 0.8
      ITIL® Service Strategy Concepts acs_01_a02_it_enus Skillsoft Course 1.3
      ITIL® Service Strategy Processes acs_01_a03_it_enus Skillsoft Course 0.77
      ITIL® Service Design Concepts acs_01_a04_it_enus Skillsoft Course 0.7
      ITIL® Service Design Processes acs_01_a05_it_enus Skillsoft Course 1.23
      ITIL® Service Transition Concepts and Processes acs_01_a06_it_enus Skillsoft Course 1.22
      ITIL® Service Operation Concepts acs_01_a07_it_enus Skillsoft Course 0.55
      ITIL® Service Operation Processes acs_01_a08_it_enus Skillsoft Course 0.72
      ITIL® Continual Service Improvement acs_01_a09_it_enus Skillsoft Course 0.62
  Industry Foundations      
    Industry Overviews      
      The Telecommunications Industry Overview: Version 4 indo_01_a11_bs_enus Skillsoft Course 1
      The Health Care Industry Overview: Version 4 indo_01_a12_bs_enus Skillsoft Course 1
      The Insurance Industry Overview: Version 4 indo_01_a13_bs_enus Skillsoft Course 1
      The Banking Industry Overview: Version 4 indo_01_a14_bs_enus Skillsoft Course 1
      The Oil and Gas Industry Overview: Version 4 indo_01_a15_bs_enus Skillsoft Course 1
      The Retail Industry Overview: Version 4 indo_01_a16_bs_enus Skillsoft Course 1
      The Manufacturing Industry Overview: Version 4 indo_01_a17_bs_enus Skillsoft Course 1
      The Pharmaceutical Industry Overview: Version 5 indo_01_a18_bs_enus Skillsoft Course 1
      The Information Technology Industry Overview: Version 4 indo_01_a19_bs_enus Skillsoft Course 1
      The Federal Government Industry Overview: Version 4 indo_01_a20_bs_enus Skillsoft Course 1
      The Education Industry Overview: Version 2 indo_01_a21_bs_enus Skillsoft Course 1
      The Utilities Industry Overview: Version 2 indo_01_a22_bs_enus Skillsoft Course 1
      The Chemicals Industry Overview: Version 2 indo_01_a23_bs_enus Skillsoft Course 1
      The Broadcasting & Entertainment Industry Overview: Version 2 indo_01_a24_bs_enus Skillsoft Course 1
      The Capital Markets Industry Overview: Version 2 indo_01_a25_bs_enus Skillsoft Course 1
      The Consumer Electronics Industry Overview: Version 2 indo_01_a26_bs_enus Skillsoft Course 1
      The Aerospace & Defense Industry Overview: Version 2 indo_01_a27_bs_enus Skillsoft Course 1
      The Biotechnology Industry Overview: Version 2 indo_01_a28_bs_enus Skillsoft Course 1
      The Automotive Industry Overview: Version 4 indo_01_a29_bs_enus Skillsoft Course 1
      The Food and Beverage Industry Overview: Version 4 indo_01_a30_bs_enus Skillsoft Course 1
      The Agriculture Industry Overview: Version 4 indo_01_a31_bs_enus Skillsoft Course 1.5
  TestPreps          
    Test Preps      
      TestPrep ITIL Foundation ib_itlv_a01_tp_enus Skillsoft Testpr 1
  Mentoring Assets        
    Mentoring Assets      
      Mentoring ITIL Foundation mntitv3f Skillsoft Mentoring Assets
SkillSoft: Course Durations are decimalized and are rounded in .25 increments, ie 4hrs 15mins = 4.25 or 3hrs 50mins=3.75